Job summary
- Main area
- Clinical Investigations Unit Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 32.6 hours per week (To meet the needs of the service - flexible working and cross bay)
- Job ref
- 331-L5880524-B
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Clinical Investigations Unit
- Town
- Lancaster
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Clincial Investigations Receptionist
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job overview
The overall purpose of the role is to:
- Provide a professional and efficient reception service, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy and Data Quality.
- Provide professional, comprehensive and effective administration support service to the administration, nursing and wider medical teams.
Main duties of the job
To provide a welcoming and professional approach to all members of the public and staff attending the department.
Undertake general office duties including, answering the telephone, meet and greet, photocopying, organising incoming patient lists. Communicate department information to the management team as required. Ensure that up-to-date written and electronic records are maintained in accordance with professional and Trust standards.
Keep up-to-date with any computerised systems introduced and attend any training required. Maintain department databases and spreadsheets as appropriate, Effective liaison with relevant wards and departments within the hospital and other providers associated with the department to ensure a prompt and effective communication system.
Monitor stock levels of stationery and highlight shortfalls as appropriate.
Deputise for other team members during periods of absence.
Participate in annual appraisal. Identify and action own development needs and establish personal supervision/mentorship.
Participate in all mandatory training as required by the Trust.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
The post holder will be expected to work within a team environment, providing robust and comprehensive clerical service, together with general administrative tasks for the department.
Person specification
Shortlisting
Essential criteria
- Communication skills
- IT Skills at a basic level
- Team working
Desirable criteria
- Lorenzo experience
- Previous NHS experience / Knowledge of NHS systems
- Clerical qualification
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Michelle Armistead
- Job title
- Unit Manager
- Email address
- [email protected]
- Telephone number
- 01229 870870
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