Job summary
- Main area
- Lung Cancer Case - 200350
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 262-A-24-6327207
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- West Cumberland Hospital
- Town
- Whitehaven
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 22/07/2024 23:59
Employer heading
Appointments administrator
NHS AfC: Band 3
Job overview
North Cumbria Integrated Care NHS Foundation Trust are seeking a Band 3 Appointments Administrator to work within the Targeted Lung Health Check Team.
This is a new post working with a team under a national scheme that identifies people aged 55-74 at increased risk of lung cancer who have ever smoked.
Main duties of the job
The post:
You will be responsible for logging outpatient referrals onto the TLHC Patient Administration System, inviting patients to take part in the TLHC programme or telephoning patients to arrange an appointment, ensuring that all appointments are booked in accordance within Trust and TLHC timescales and manage administrative tasks associated with appointments booked via the TLHC system. You will also book review appointments as requested and monitor patients who cancel appointments and re appoint them.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- Minimum GCSE qualification in English Language or equivalent.
Desirable criteria
- ECDL
- NVQ3 administration/ customer care or relevant experience.
Knowledge
Essential criteria
- Good working knowledge of Microsoft Office applications including Word, Excel and PowerPoint
Desirable criteria
- Knowledge of NHS systems
- Knowledge of 18 week Referral to Treatment
Experience
Essential criteria
- Able to effectively organise and prioritise workload and meet departmental standards, timescales and deadlines.
- Working in a fast paced, busy office environment.
Desirable criteria
- Previous call centre Experience
- Booking appointments using a computer system
Skills
Essential criteria
- Ability to deal with information sensitively and confidentially.
- Excellent communication skills at all levels. A great telephone manner and ability to communicate effectively with patients via telephone, email and face to face.
- Ability to work both independently and as part of a team
- Ability to deliver high quality service and maintain a high standard of work
- Ability to work under pressure
Desirable criteria
- Willingness and ability to learn new skills
- Problem solving and ability to multi task.
- Time management skills.
Personal
Essential criteria
- Enthusiastic and highly motivated, reliable, team player.
Other
Essential criteria
- Ability to adapt to changing circumstances and priorities
- Flexible approach to working patterns
- Promote equality and diversity.
- Ability to travel between North Cumbria sites.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Vicky Lamonby
- Job title
- Advanced Respiratory/Lung Cancer Specialist Nurse
- Email address
- [email protected]
- Telephone number
- 01946 523020
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