Job summary
- Main area
- 200160 Patient Services
- Grade
- Voluntary
- Contract
- Voluntary
- Hours
- Flexible working
- Job ref
- 262-A-24-6462322
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- West Cumberland Hospital
- Town
- Whitehaven
- Closing
- 30/07/2024 23:59
Employer heading
VtC Admin Support Volunteer - Outpatients, West Cumberland Infirmary
Voluntary
Job overview
What is the Volunteer to Career (VtC) programme?
The Volunteer to Career (VtC) programme is brand new to the Trust. It's an excellent way for people who would like to work for NHS gain relevant experience and skills, complete online training and volunteer for a minimum of 60 hours (approx. 3 hours per week) and on successful completion of the programme will be interviewed (if desired) to join our bank register as a Casual Admin Assistant.
Who is eligible to apply for the VtC programme?
The VtC programme is open to anyone who is interested in a career within the NHS. Volunteers who would like to volunteer in our administration offices should be able to commit for at least 60 hours for a minimum of 3 months, be over 16 years old, have the right to work in the UK, and be ready to go through recruitment checks. The VtC programme is designed to provide volunteers with the right support and resources to help them succeed and find employment within the NHS.
What is the purpose of this role?
The main purpose of this role is to provide administrative support to the necessary department. Under the guidance of the Volunteer lead, the volunteer will undertake a variety of tasks including filing, processing forms, answering queries via email and telephone etc.
Main duties of the job
What tasks can this role include?
General administration, which may include:
- Welcoming visitors and helping with general enquiries
- Liaising with depts./staff/other organisations
- Filing of notes/papers
- Photocopying and scanning
- Opening mail
- Answering telephone enquiries (internal & external) & making calls
- Helping staff and visitors access appropriate resources within the department
- Assist in training of other volunteers/students if applicable.
- Promote good communication skills through personal development and commitment to provide the highest level of service possible, protecting confidentiality of patient information.
- Other administration tasks relevant to the individual dept following instruction/training
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post.
The DBS check is free of charge for volunteers.
Person specification
Knowledge & Experience
Essential criteria
- General administrative experience
- Knowledge of administrative procedures
Desirable criteria
- Knowledge of general office equipment
Skills
Essential criteria
- Good attention to detail
- Godd verbal and written communication skills
- Ability to work well as part of a team
Other requirements
Essential criteria
- Promote equality and value diversity
Employer certification / accreditation badges
.png "Better Health - Silver")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Ord
- Job title
- Patient Services Manager
- Email address
- [email protected]
- Telephone number
- 07811714155
- Additional information
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