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Job summary

Main area
ICT
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
020-AC147-1124
Employer
Welsh Ambulance Service University NHS Trust
Employer type
NHS
Site
Ty Elwy, Unit 7
Town
St Asaph
Salary
£26,928 - £29,551 Per annum
Salary period
Yearly
Closing
03/12/2024 23:59

Employer heading

Welsh Ambulance Service University NHS Trust logo

ICT End User Support

Band 4

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg’

 Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable. 

Job overview

This post is within the ICT Department that requires an enthusiastic and highly motivated individual who responds positively to new challenges. The ICT Support Officer will be responsible for delivering a high quality, professional service to a fast growing user base.

Due to the global pandemic our team is working from home as much as possible, so new staff can expect a warm ‘virtual’ welcome but will need to have the ability to build relationships whilst working from home. Although this has been a change to our usual way of working and has required some adaption to our approach, we’ve found it to be working successfully and applicants should be able to work from home and be comfortable in working in this way until we are able to return to the office.

Main duties of the job

Key responsibilities to include:

- Support, maintain and install IT hardware and software across the Trust in accordance with Trust IT policies and procedures. Troubleshoot connectivity issues on the Local Area Network.

- Respond to enquiries from staff and provide assistance, advice and remote troubleshooting of computer system problems as required as part of the ICT Service Desk service escalating issues when necessary.

-Ensure all Client devices have up to date Anti Virus software and Operating System patches via appropriate Control Management software. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. 

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria
  • Educated to Diploma level in an IT related subject or equivalent experience.
  • Advanced European Computer Driving Licence or equivalent experience in supporting Microsoft desktop applications.
  • Requires an up to date understanding and working knowledge of Operating systems including all current Microsoft Desktop operating systems
  • Sufficient knowledge of computer hardware to support fault diagnosis to component level
  • Requires an up to date understanding and working knowledge of Microsoft Office Suites
  • Requires an up to date understanding and working knowledge of TCPIP Desktop configuration
  • Requires an up to date understanding and working knowledge of LAN troubleshooting
  • Requires an up to date understanding and working knowledge of Printer and other peripheral diagnostics and connectivity

Experience

Essential criteria
  • Extensive experience in the implementation and support of computer systems, software and networks.

Aptitude and Abilities

Essential criteria
  • Ability to service PCs such as replacing internal components.
  • Must be customer focused and be able to supply first class support and advice.
  • Able to work alone and as part of a team.
  • Able to adapt to change and keep up with new technologies using own initiative.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer.  Being positive about mental health.Disability confident employerCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Steve Gadd
Job title
ICT Technical Engineer Team Leader
Email address
[email protected]
Telephone number
01633 626170
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