Job summary
Employer heading
Patient Access Centre Clerk
Band 3
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
An exciting opportunity has arisen for a flexible and motivated individual to join our Outpatient Administration Team at the University Hospitals of Derby and Burton.
The main base for this post will be Queens Hospital Burton, but you must be flexible to work across sites if necessary.
Monday to Thursday 0830 - 1700 (1 hour lunch break), Friday 0830 - 1630 (half an hour lunch break)
This post involves dealing with enquires from Clinicians, patients and other departments in order to provide an effective appointment and Reception Service to the Trust.
You will operate as part of the Trust’s Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to treatment education and validation services.
This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement.
Main duties of the job
The post holder will be expected to provide a service to all Trust-wide clinics and day case booking Services. An up to date knowledge and expertise of all clinics and booking rules will be needed to enable the post holder to handle all appointments, problems, and related queries. This is a totally, multi-skilled role: the post holder will need a working knowledge of all clinic templates/protocols in addition to any specific standards for each clinic/specialty, although training and written protocols will be provided.
The role will range from recording receipt of referral letters, searching patient details on the patient master index or registering new patients as appropriate, handling GP and patient queries for all clinics to managing the e-Referral Service.
Closing date of applications: 31 July 2024
Interview date: 14 August 2024
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Education & Training
Essential criteria
- GCSE Grade C or above in English (or equivalent)
Desirable criteria
- Qualification in customer care
Work Experience (Paid or Unpaid)
Desirable criteria
- Experience of using Trust’s HISS system
- Knowledge of outpatient scheduling
- Knowledge of waiting list module
People
Essential criteria
- Ability to work as part of a small team and alone
Resources
Desirable criteria
- Knowledge of Trust environment
Communications & Interpersonal Skills
Essential criteria
- Able to communicate both face to face and on the telephone with colleagues
- Able to communicate both face to face and on the telephone with other organisations
- Able to communicate both face to face and on the telephone with the public
Information Handling
Essential criteria
- Demonstrate ability to handle confidential data
- Demonstrate ability to interpret information
Workplace Context
Essential criteria
- Able to work on own and on a one to one basis with the public
- Able to cope with varying workloads
Other
Essential criteria
- Flexible approach to meet department needs
- Able to complete tasks
- Desire to help people
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lucy Parrott
- Job title
- Service Manager - Outpatients
- Email address
- [email protected]
- Telephone number
- 07385 374078
- Additional information
01283 511511 ext 6452
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