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Job summary

Main area
Acute Medicine
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
320-MED-BUR-1377
Employer
University Hospitals of Derby and Burton NHS Foundation Trust
Employer type
NHS
Site
Queens Hospital Burton
Town
Burton-on-Trent
Salary
£22,383 pro rata pa
Salary period
Yearly
Closing
16/07/2024 23:59
Interview date
30/07/2024

Employer heading

University Hospitals of Derby and Burton NHS Foundation Trust logo

Receptionist

Band 2

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services.  The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds.  All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.  This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification.  Reasonable adjustments under the Equality Act 2010 will be considered upon request.

 

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for; 

Job overview

If you are looking for an interesting and varied position and would like to work as part of a friendly and busy team this could be the position you are looking for!

We are recruiting Receptionists to join the team in the Acute Medicine. You will help to improve the patient’s experience and quality of care within the Acute Medicine Business Unit.

Main duties of the job

You will be working front line in a challenging environment and should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation. You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries.

You must be motivated, with good communication, inter-personal and administration skills. Acute Medicine is committed to developing and enhancing skills that you currently possess and will offer you the opportunity to gain further skills via a range of training courses designed to suit your own needs.

The post is permanent. Hours will be worked as 11.5 hour shifts over a 24/7 rota. Shifts include days, nights, weekdays, weekends and bank holidays on a rota system. The post will cover all shifts and so flexibility is crucial to this role.

Closing date of applications: 16 July 2024

Interview date: 30 July 2024

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

  • Development opportunities, both professional and leadership development
  • On-going support from recruitment to when you join our team and beyond.
  • Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

  • We see on average 4810 OP appointments a day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
  • UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

 

Person specification

Qualifications

Essential criteria
  • GCSE English or equivalent

Qualifications

Essential criteria
  • NVQ level II Customer Service or equivalent

Qualifications

Essential criteria
  • Standard level of IT literacy
  • Standard keyboard skills - OCR/ECDL/GCSE or equivalent

Experience

Essential criteria
  • Previous Administration experience
  • Previous experience of working with the public - customer care

Communcation

Essential criteria
  • Application form - good, coherent information contained
  • Attention to detail - spelling/correct job role/grammar
  • Supporting information

Employer certification / accreditation badges

No smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Harry Samra
Job title
Service Manager
Email address
[email protected]
Telephone number
07384914122
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