Job overview

DSFS Ltd are looking to recruit the right candidate into the role of ICT Support Assistant who will be based within the ICT team at the Chesterfield Royal Hospital and offsite at  DSFS Office based at Holmewood Derbyshire, driving licence  and transport is essential

As an  ICT Support Assistant you are  to  act as the first point of contact for the ICT Support Services and be responsible for logging service requests received either in person or via telephone and electronic means.  Where possible, provide first time fixes and resolutions to problems and where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.

Interview Date : 24/3/2024

Main duties of the job

Main Duties:

To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5: 30 pm.

To ensure that all calls received are properly documented in the Service Desk management system(s).

To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.

To provide excellent customer care when dealing with users / customers both face to face and via telephone or electronic means.

Ensure that users / customers are updated on the progress of their logged call on demand and proactively.

Working for our organisation

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together. 

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

 VISA's and Immigration system

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered at this point in time.

When DSFS Ltd are able to offer sponsorship to work in the United Kingdom (UK), applicants will be required to provide full and accurate details of your current immigration status on the application form.  Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.  Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

COVID19 Vaccination

Derbyshire Support and Facilities Services (‘DSFS’) is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

Communications 

Communications throughout the application process will be via e-mail therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly.

References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an up to date email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / [email protected] and we will be happy to provide assistance.

Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital