NHSJobs.com

Trosolwg o'r swydd

Senior Patient Advice and Liaison Service (PALS) Assistant

Full-Time 37.5 hours Monday-Friday

NHS Derby and Derbyshire Integrated Care Board (ICB) have an exciting opportunity to appoint a Senior Patient Advice and Liaison Service (PALS) Assistant to join our Complaints and PALS team.

This role includes acting as first point of contact for members of the public to liaise with the Derby and Derbyshire ICB. The post holder will provide a high quality, comprehensive administrative support service, working directly to the Complaints and PALS Manager in supporting the ICB Complaints and PALS Team in the delivery of the PALS Service.

The post holder will address concerns, enquiries and information requests from members of the public, ensuring that accurate and appropriate responses are provided in a timely manner and recorded and reported appropriately.

The ICB Complaints and PALS service provides support to the public who may have concerns relating to decisions and actions taken by the ICB and offers help and advice with enquiries and complaints relating to services commissioned by the ICB.

The individual will be required to work under pressure and be flexible in their approach to providing a patient focussed assistance and advice service.

The individual will project a positive image of NHS Derby and Derbyshire ICB in all dealings, always taking into account the political and personal sensitivity and confidential nature of the work involved.

Prif ddyletswyddau'r swydd

·       The post holder will provide a high quality, comprehensive complaints administrative support service, working directly to the Complaints and PALS Manager in supporting the ICB Complaints and PALS Team in the delivery of the PALS Service; 

·       To deal with concerns, enquiries and information requests from members of the public, ensuring that accurate and appropriate responses are provided in a timely manner and recorded and reported appropriately; 

·       This Complaints and PALS service includes Primary Care General Practice, Pharmaceutical, Ophthalmic and Dental Services; 

·       This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role.  The job holder will carry out any other duties as may reasonably be required by their line manager.

·       The post holder will be required to maintain and develop close constructive relationships with a broad range of internal and external stakeholders;  

·       Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads; 

·       Work with members of the Team to develop and implement data collection systems that will provide accurate and timely data;

Gweithio i'n sefydliad

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.  Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.  If it works for the service, we will do our best to make it work for you.

At Derby and Derbyshire ICB we are passionate about making diversity and inclusion part of our DNA. We have staff engagement forums, a diversity and inclusion network run by and for our people and aim for a workforce demography representative of the local community.

Together, we are building an inclusive culture, where difference is celebrated and people feel able to bring their whole self to work.

We are a disability confident employer and offer a range of family friendly, flexible working arrangements and inclusive employment policies, to support our people in the workplace.

Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.