Job summary
Employer heading
Learning & Development Administrator
Band 3
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
If you require support/adjustment with your application please contact the recruitment team on 01332 788466
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
As a learning and development (L&D) administrator you will be a key part of the team and central to all of the activities we provide to our 20,000+ customers. You will be pivotal in delivering fantastic customer service, help us to plan, co-ordinate and administrate learning and development delivery across all areas of the team and also support wider colleagues across the Integrated Care System (ICS) and our neighbouring organisations.
Key to this role is to develop and maintain strong relationships with learners, educators, trainers and colleagues. Your planning skills, attention to detail and can-do attitude will help you thrive and grow in the role. Furthermore, you will work alongside a fun and vibrant team who have a collective passion to help our learners gain the skills and confidence they need to deliver exceptional care to our patients.
This role is part of our Learning and Development Operational Hub, and you will be the central point for data, finance and customer service across our wide portfolio of learning opportunities provided for our customers.
Main duties of the job
· Provide excellent customer service to a wide variety of learners, supporting them with their learning needs and enquiries.
· Support in all administration tasks related to the planning and coordination of education programmes - both digital and online.
· Maintain accurate training records, certificates, surveys and invitations to learning.
· To provide reports on learning activity and evaluation.
· Build trusted working relationships with learning facilitators who deliver learning programmes.
· When necessary work flexibly across all UHDB sites / external venues to support event hosting.
· Maintain an up-to-date knowledge of learning opportunities to help advise customers on what support is available to help them learn and grow.
Closing date of applications: 8 December 2024
Interview date: 23 December 2024
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Qualification
Essential criteria
- NVQ Level 3 qualification equivalent experience
Skills
Essential criteria
- Have experience of providing good quality customer service and communicating effectively with all levels of staff.
Documents to download
Further details / informal visits contact
- Name
- Rebekah Booth
- Job title
- Project Support Officer
- Email address
- [email protected]
- Telephone number
- 01332 785422
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