Job summary
Employer heading
Patient Pathway Coordinator
Band 3
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
If you require support/adjustments with your application please contact the recruitment team on 01332 788466
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
We are delighted to offer a position to join our Lymphoedema Team as a Patient Pathway Coordinator. This role will be based at Florence Nightingale Community Hospital in our Derby Lymphoedema outpatient clinic.
The role will involve providing an efficient secretarial and administrative service to the Lymphoedema department, including coordinating the waiting list, contacting patients to arrange appointment dates, producing letters and documents, coordinating the multi-disciplinary meetings, and other clerical duties to ensure the service runs effectively and efficiently.
If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.
Main duties of the job
- To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and professional manner. Monitoring of the phone lines and emails.
- Responsible for the monitoring of the waiting lists.
- Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients.
- Input patient information onto the various IT systems, including Lorenzo.
- Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
- Attend, prepare and coordinate multi-disciplinary team meetings and complete actions.
- Producing and distributing letters and associated documents to a high standard.
- To ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team.
- Supporting the reception team when required, greeting patients.
- Liaise effectively with wards and departments within the hospital, as well as external parties including GPs and other Trusts.
- Ad hoc administrative duties.
Closing date of applications: 9 February 2025
Date of interview: 21 February 2025
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Education, Experience and Knowledge
Essential criteria
- Educated to GCSE level or equivalent / Good standard of literacy and numeracy)
- Experience of working in customer/ patient care
- Experience in the NHS
- Knowledge of GDPR and patient confidentiality
Desirable criteria
- Understanding of RTT
- Experience in a supervisory or mentoring role
Skills
Essential criteria
- IT skills, including Microsoft
- Ability to work to deadlines and prioritise workload
Desirable criteria
- Experience using NHS systems such as Lorenzo
- Ability to plan and delegate workload
Communication and Values
Essential criteria
- Ability to communicate (written, face to face, telephone)
- Team working skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Charlotte Simmons
- Job title
- Pathway Team Leader
- Email address
- [email protected]
- Telephone number
- 07385 954895
- Additional information
Chloe Skeavington , Service Manager
[email protected] Tel: 07384871081
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