Crynodeb o'r swydd
Teitl cyflogwr
Outpatient Physiotherapy & Musculoskeletal Service Administrator
NHS AfC: Band 2
The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Be outstanding – join an outstanding team!
Trosolwg o'r swydd
At Derbyshire Community Health Services NHS FT we have an exciting opportunity for you to join our outstanding CQC rated Trust as a Band 2 Administrator.
We are looking to appoint a highly motivated, efficient and friendly individual to form part of our administration team. You will need to demonstrate excellent verbal skills who can deliver a high standard of customer care to our patients.
Work pattern can be arranged to meet the needs of the service and the successful candidate, the work base can also be negotiated.
Prif ddyletswyddau'r swydd
To manage patient referrals by registering details on the electronic system, work on the telephone booking line to manage appointments and handling patient queries.
You will be the first point of contact for patients, offering a choice of appointments across Derbyshire.
You will book appointments and make appointment changes using System One.
Gweithio i'n sefydliad
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
You will provide administrative support to the Musculoskeletal service using ERS.
You will work on the Out Patient Physiotherapy telephone line booking appointments and handling patient queries. You will be the first point of contact for patients calling to book and change appointments at our out-patient physiotherapy department across Derbyshire.
You will deal directly with the general public and manage our electronic appointments booking system using System One to provide a customer centred service. You will ensure enquiries are dealt with appropriately and in a timely manner. You will book patient transport and interpreters as required.
Manyleb y person
Education, Qualifications and Training
Meini prawf hanfodol
- English Language GCSE level C or above (or equivalent)
- Maths GCSE level C or above (or equivalent)
Meini prawf dymunol
- RSA 1
- ECDL or evidence of working towards
- NVQ level 2 in Customer Service
Experience and Knowledge Required
Meini prawf hanfodol
- Customer service skills
- IT skills
- Electronic diary management & appointment system
- Excellent Communication skills
- Previous experience in SystmOne (TPP)
Meini prawf dymunol
- Previous administration/clerical experience
- Basic knowledge of Medical Terminology
- Previous experience in medical/healthcare background
- Previous experience using Choose & Book / ERS
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Vicky Allen
- Teitl y swydd
- Admin Team Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07584 776165
Rhestr swyddi gyda Derbyshire Community Health Services NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector