Job summary
- Main area
- Imaging
- Grade
- Band 3
- Contract
- Permanent: 37.5 hrs p/w over 7 days, on a rota basis.
- Hours
- Full time - 37.5 hours per week (Will include weekend working and covering duties between 8am-8pm on a rota basis.)
- Job ref
- 320-CDCS-BUR-3123
- Employer
- University Hospitals of Derby and Burton NHS Foundation Trust
- Employer type
- NHS
- Site
- Sir Robert Peel Community Hospital and Samuel Johnson Community Hospital
- Town
- Tamworth
- Salary
- £22,816 - £24,336 pro rata pa
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
- Interview date
- 13/08/2024
Employer heading
Pathway Co-ordinator (Supervisor)
Band 3
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
We currently have an exciting opportunity within the Imaging Business Unit, University Hospitals of Derby and Burton, at our Staffordshire Community Hospital Sites. These include, Sir Robert Peel Tamworth and Samuel Johnson Litchfield, for someone to join the Admin and Clerical Team. We see patients attending for imaging tests across several modalities (Ultrasound, MRI, CT, X-Ray).
You will possess the skills and qualities to work in an area of high activity, supervise, train and recruit staff. You will be an enthusiastic and motivated team player with excellent communication skills and experience in administrative duties.
You will be expected to support an efficient waiting list service to the consultants and their team in respect of NHS work; work flexibly with or alongside waiting list staff, consultants and other teams as required.
Core skills/qualifications include IT literacy, good written and verbal communication skills, NVQ level III in Business Admin or equivalent experience and English Language and Maths at O’ level/GCSE (Grade C or 4/5 or above)
Main duties of the job
Administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries.
Responsible for the managing and organising the workload of members of the pathway support team ensuring a friendly and efficient reception and bookings service.
You must be a confident communicator and able to liaise with clinicians, clinical staff and patients and be able to multi-task.
You should also have demonstrable experience of working in a patient orientated environment, and be experienced in using similar setting I.T. systems.
Knowledge of Imaging IT systems (CRIS) and procedures would also be advantageous and an understanding of appointment/waiting list management with knowledge of Imaging key performance indicators, waiting times and 18 week referral to treatment policy.
Full training will be given to the successful candidate. Shortlisted candidates are encouraged to visit the department.
Closing date of applications: 30 July 2024
Interview date: 13 August 2024
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Qualifications
Essential criteria
- NVQ 3 Administration or demonstrable administration experience
- Educated to a good standard of Maths or English (GCSE grade 4 and above or O Level grade C and above)
Experience
Essential criteria
- Demonstrable experience in admin/clerical role including wide range of administration and clerical duties including waiting list management, appointment scheduling, reception duties and answering telephone queries
- Experience of Microsoft office suite (word, excel)
- Experience using Imaging Systems (CRIS) and processes
- Demonstrates the ability to work autonomously escalating where appropriate
Desirable criteria
- Previous supervisory experience
- Knowledge of Imaging department
Planning and Organisational Skills
Essential criteria
- Understanding booking/waiting list management
- Demonstrable experience managing multiple tasks and prioritising workload
Desirable criteria
- Demonstrates knowledge of 18 week RTT waiting
- Demonstrates knowledge of imaging modalities and waiting times
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helena Skinner
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 07385532920
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