Job overview

We are looking to recruit a new receptionist to join our friendly team at Creswell and Langwith Medical Centre.

As you will be the first point of contact at the practice dealing with telephone calls, patients and visitors it is important you always present in a polite and friendly manner. You will need to be a team player, well organised with great communication skills and able to work under pressure.  The workload can be challenging and varied. Therefore, having the right skills and attributes is extremely important to our practice team and our organisation.  

We are looking for someone who has

·         Experience in reception/customer service [ office-based environment]

·         Excellent communication Skills, both written and verbal

·         Proficient in using Microsoft Excel/ Word

·         Flexible approach to working pattern

·         A full driving licence

Main duties of the job

Dealing  with all general enquiries, making new and follow-up appointments,

Booking home visits and telephone consultations ensuring appointments are booked with the  appropriate clinician

Receive and make telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail.

Inputting patient information on to the computer system as required.

Opening/Closing the Surgery in accordance with Practice protocols 

Maintaining and actioning both electronic and paper documentation.

Processing prescriptions in accordance with Practice guidelines.

Photocopying and scanning as required.

Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Flexibility to work additional hours to cover unplanned absence is essential.

This is a brief overview of the role, the list is not exhaustive and other reasonable tasks maybe added by management as and when required

Working for our organisation

Creswell and Langwith Medical Centre is part of Derbyshire Community Healthcare NHS Foundation Trust.  We are a welcoming & busy practice with 5500 patients.

We have an established team of 7 General Practitioners, along with supporting healthcare professionals including ACP, Care Coordinator, Nursing team and an administration team.

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff.  We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre.  Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community.  As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign.  The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision “to be the best provider of local healthcare and to be a great place to work”

Our values:

1) To get the basics right
2) To act with compassion and respect
3) To make a difference
4) To value and develop teamwork
5) To value everyone’s contribution because everyone matters

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis.  If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team,   01332 564856, option 1, option 1  or   [email protected]  and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. 

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you.  Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.