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Communication and Working Relationships

• To ensure patients and visitors are treated with courtesy, dignity and respect
• The position requires empathy and tact when dealing with people who may be upset or angry.
• To ensure a good relationship is maintained across all departments throughout the hospital and an ability to communicate with all members of the multi-disciplinary team
• To deal with enquires, including telephone enquiries, in conjunction with and under the direction of nursing staff
• Liaise with appropriate appointments, transport etc. in arranging outpatient appointments under the direction of medical and nursing staff

Planning and Organisation

• To provide reception service for all patients and visitors to the ward & outpatient department including sickness and annual leave cover. Some flexibility required.
• This includes filing in hospital notes and filing of notes
• Ensure that the patient hospital computer systems are kept up to date.
• To ensure patient/admission/clinic appointments and outcomes and transfer details are accurate and up to date on the PAS computer system.
• Support the ward and clinical staff in a range of administration tasks.
• To ensure that all Discharge Summaries are completed and sent out in line with Trust policy.
• Excellent organisational skills required

Working Relationships  

• Verbal skills to be able to communicate effectively on a daily basis with:
• Consultants and their teams
• Nursing Staff
• Clerical Staff
• Allied Health Professions
• Management Team
• Patients/Relatives/Carers
• General public
• GP Practices
• Other Hospitals both in and out of the district

Confidentiality

• The post holder’s work will bring them into contact with matters of a confidential nature, particularly information relating to the diagnosis and/or treatment of patient’s individual staff records, information regarding contracts, tenders etc. may not be divulged without the authority to do so, disciplinary action will be taken for any breach of confidentiality

 Policy and Service Responsibility

• To be aware of and update knowledge of Hospital Polices and Procedures from the Trust intranet.

 Responsibility for Finance, Equipment and Other Resources 

• No financial responsibility but an awareness of the cost of resources and the responsibly use of resources.

Responsibility for Supervision, Leadership and Management 

• To help train & support others.

Information Technology and Administrative Duties 

• Ensure that all patient records and investigation results are available when required by the nursing and medical staff.
• Liaise with other departments and wards re elective beds and patient management as required.
• Book hospital transport on ICON.
• Use several of the Trust I.T. Systems including Cyberlab, Infoflex, IHCS & Vitalpacs.
• Request routine maintenance for estates via Backtrac.
• Ordering of stationery and supplies on UNIT4.