Crynodeb o'r swydd
- Prif leoliad
- Admin
- Gradd
- NHS AfC: Band 3
- Contract
- Parhaol
- Oriau
- Rhan-amser - 22.5 awr yr wythnos (Working Pattern to be confirmed)
- Cyfeirnod y swydd
- 388-6365110-A&C
- Cyflogwr
- Torbay and South Devon NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Kings Ash House
- Tref
- Paignton
- Cyflog
- £22,816 - £24,336 per annum pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 08/07/2024 23:59
Teitl cyflogwr
Baywide Referral Co-ordinator/ Administrator
NHS AfC: Band 3
Trosolwg o'r swydd
We are looking for a self-motivated well organised person with good communication skills who likes to work as part of a team but also the ability to use their initiative and work on their own.
Would suit those with proven admin and customer service experience to provide a comprehensive administration and co-ordination to allow efficient and effective service to Community Occupational Therapists and Physiotherapist in the Paignton and Brixham Area. This will then allow the teams to promote faster recovery for patients, prevent unnecessary acute hospital admissions, support timely discharge and maximise independent living within the recommended time frame.
The role may also entail providing administration support across community therapy services and other community teams dependent on where demand is.
This post provides a single point of contact for both professionals in Health and Social care and the public and requires a prompt response to initial enquires and referrals ensuring all information is gathered accurately.
Prif ddyletswyddau'r swydd
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· Responsible for being the first point of contact dealing with callers in person, on the telephone, email and post
· Respond and be responsible for referrals and enquires from Health, Social Care and the general public for Community Therapy services.
· Gather information to assess risks and needs. To maintain a waiting list and allocate cases as required depending on urgency once triaged by a lead.
· Complete reviews and complete appropriate records, action outcomes
· Provide comprehensive administration for the service, the team and the therapy leads.
· Work in a busy environment and understanding the complexities and communication needs of those requiring community therpary input and support.
· To undertake additional duties as required, commensurate with the level of the job.
Gweithio i'n sefydliad
The Paignton and Brixham community therapy teams sit within the Baywide Community Services covering the whole of Torbay; with a base at Kings Ash House, Paignton.
The teams have a wealth of specialist experience and excellent communication skills. We are motivated and passionate, providing a proactive service, being flexible and creative in meeting the needs of the community who require therapy support and input.
We strongly believe in a 'What matters to me' approach and are patient centred. We have a high profile and are well respected with our MDT colleagues. We value new ideas that would enhance our OT and Trust service.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
#caretojoinusTSD
Manyleb y person
Qualifications and training
Meini prawf hanfodol
- Good standard of education, to GCSE level (or equivalent)
- Computer literate
- Knowledge of filing and data recording - manual and electronic
- Good standard of numeracy and literacy
- Experience of working within a customer facing environment
- Understanding of confidentiality
- Understanding GDPR
Meini prawf dymunol
- NVQ 3 in Business Administration or equivalent level experience
Knowledge and experience
Meini prawf hanfodol
- Excellent organisational skills with the ability to prioritise work of self and others, whilst dealing with conflicting demands
- Flexible and adaptable approach
- Ability to work with minimum supervision and on own initiative
- High degree of accuracy and attention to detail
- Effective team player
- Accurate keyboard skills
- Ability to communicate effectively at all levels
- Ability to respect confidentiality and deal with matters of a sensitive nature
Meini prawf dymunol
- Experience working with those who require support within the community
- Experience of working in a health or social care setting
Requirements due to work environment/conditions
Meini prawf hanfodol
- Good communicator, able to use negotiation skills and deal with confidential issues
- Team Player requirements
Specific Skills
Meini prawf hanfodol
- Presentation of various documentation using Microsoft Office
- Use of bespoke database for data input and retrieval
- Effective management of Outlook
- Facilitation of meetings, effective minute taking and document distribution
- Awareness of various formats for communication
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Hannah Rooney
- Teitl y swydd
- Admin Team Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01803 697316
Rhestr swyddi gyda Torbay and South Devon NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector