Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Administration
Grade
Apprenticeships: Apprenticeship
Contract
15 months (Fixed term)
Hours
Full time - 37.5 hours per week
Job ref
216-SF-C6770708-A
Employer
University Hospitals Plymouth NHS Trust
Employer type
NHS
Site
Physiotherapy Dept, Level 7,
Town
Plymouth
Salary
£12,514 per annum
Salary period
Yearly
Closing
30/01/2025 23:59

Employer heading

University Hospitals Plymouth NHS Trust logo

Customer Service Apprentice - Physiotherapy

Apprenticeships: Apprenticeship

Job overview

As a Customer Services Apprentice you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment. You will be working closely within the Physiotherapy administration team and Physiotherapy outpatient staff members .

Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have some administrative or customer service experience. You will be reliable, flexible and able to effectively manage priorities. Applicants need to be available 5 days per week and work well in a busy Environment.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

  • To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts
  • To support with physiotherapy administration office procedures.
  • Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, & collating information.

 About us

The Physiotherapy Department consists of:

  • Administration staff
  • Therapies management  team 
  • Qualified and non qualified clinical staff 

 

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

To be trained to:

  • Undertake receptionist’s duties eg dealing with face-to-face queries from patients or staff members
  • Learn how to input patient referrals, send partial booking letters and book patients appointments in line with waiting list management procedures and electronic patient information systems (iPM or Tiara).
  • Take appropriate actions regarding telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
  • Requesting and trace notes.
  • General Filling.
  • Opening the post and sending out patient letters.
  • Printing of self referrals from a generic inbox.
  • General administration and support for the physiotherapy administration team.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE C (or 9-4 ) in English and Maths or Level 2 Functional Skills

Knowledge

Essential criteria
  • Demonstrate ability to use all main software packages
  • IT Skills

Aptitues and Abilities

Essential criteria
  • Good organisational skills
  • Ability to communicate at all levels
  • Good telephone manner
  • Good use of English Language
Desirable criteria
  • Ability to understand confidentiality

Disposition, Attitude and Motivation

Essential criteria
  • Self Motivated
  • Ability to prioritise workload
  • Team Player

Employer certification / accreditation badges

Disability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Kean
Job title
Deputy Service Line Cluster Manager
Email address
[email protected]
Telephone number
01752 431077
Apply online nowAlert me to similar vacancies