Job summary
- Main area
- Medical Imaging
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Monday - Sunday
- Hours
- Full time - 37.5 hours per week (37.5 hours per week over 7 days a weeks within a shift pattern.)
- Job ref
- 216-LH-C6772441
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Reception at Derriford Hospital and Radiology Academy with the Imaging department.
- Town
- Plymouth
- Salary
- £23,615 £23,615 Per Annum
- Salary period
- Yearly
- Closing
- 09/12/2024 23:59
Employer heading
Receptionist
NHS AfC: Band 2
Job overview
§ An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the medical imaging reception team.
§ We are looking for people who will enjoy working as part of a busy and vibrant team, who are able to prioritise their workload, and who can remain calm under pressure.
§ The successful candidate will need to demonstrate a good level of education to GCSE level in English and Maths or NVQ Level 2 standard or experience, with the ability to use and learn computerised systems. Applicants should demonstrate a mature and responsible attitude, be proactive and be able to use their initiative.
§ Plymouth Hospitals NHS Trust is an equal opportunities employer and is working towards a smoke-free working environment. Under the Trust's Green Commuter Strategy, onsite parking is restricted.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
§ To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner.
§ Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.
§ Assist with the tracing of patient notes.
§ To attend when possible appropriate training and development opportunities
§ To undertake other reasonable duties at the discretion of your Line Manager and the Imaging Directorate Office or a member of the Imaging team.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.
We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 431577 or email [email protected] .
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
· To greet all visitors/patients who enter the department and approach the Reception Desk. Providing an efficient service, including the reception of staff, patients, and visitors to the department.
· To ensure as far as possible, that the Receptionist is always available in the reception area.
· To be responsible for the general quality and appearance of the reception area.
· To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
· Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues, and workers from other agencies.
· Recording, archiving, and recalling files as necessary.
· To be involved in trainee satisfaction surveys, risk assessments and staff questionnaires, as required by the departmental management team.
· To be available, once fully trained, to assist within the bookings team and book patients where required.
For further details please see the attached JD & PS
Person specification
Qualifications
Essential criteria
- • GCSE level 4-9 (A-C) in English and Maths
- • Good level of general education including evidence of key skills in numeracy and literacy
Desirable criteria
- • IT / computing qualification
Knowledge and Experience
Essential criteria
- • Demonstrable experience within a similar role
- • Demonstrable administrative and/or secretarial experience
Desirable criteria
- • Demonstrable experience working within a large clinical setting
Aptitude & Abilities
Essential criteria
- • Demonstrate good IT and keyboard skills
- • Demonstrate good communication skills; written, verbal and electronic with ability to communicate with people at all levels
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Natasha Marsh
- Job title
- Reception Admin Manager
- Email address
- [email protected]
- Telephone number
- 01752 431775
- Additional information
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