Neidio i'r prif gynnwys

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Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Nephrology
Gradd
Apprenticeships: Apprenticeship
Contract
Prentisiaeth: 15 mis
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Friday 08:00-16:00)
Cyfeirnod y swydd
216-LD-M6615217
Cyflogwr
University Hospitals Plymouth NHS Trust
Math o gyflogwr
NHS
Gwefan
Derriford Hospital
Tref
Plymouth
Cyflog
£12,514 Per Annum Pro Rata
Cyfnod cyflog
Yn flynyddol
Yn cau
14/11/2024 23:59

Teitl cyflogwr

University Hospitals Plymouth NHS Trust logo

Customer Service Apprentice

Apprenticeships: Apprenticeship

Trosolwg o'r swydd

As a Customer Services Apprentice you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment. You will be working closely with the Nephrology admin and clinical teams as well as supporting the Renal ward and Dialysis Unit. 

Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have some administrative or customer service experience. You will be reliable, flexible and able to effectively manage priorities. Applicants need to be available 5 days per week and work well under pressure.

Prif ddyletswyddau'r swydd

  • To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts
  • To support the office and telephone cover across the Nephrology team

Carry out administration tasks as appropriate, this includes photocopying, scanning, filing and note tracing

Gweithio i'n sefydliad

The Nephrology team consists of:

  • Secretaries and support staff
  • Consultants, Registrars and Junior Dr's
  • CKD Nurses
  • Transplant Nurses
  • Ward Management and Clinical team (including the Dialysis Unit)

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

The successful applicant will be trained to:

  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
  • Request and Trace Hospital Notes
  • General Filling
  • Opening the post and distributing within the Department.
  • General administration and support for all areas of the team, Nephrology Secretaries, Transplant, CKD (Chronic Kidney Disease), the Ward and Dialysis
  • Collecting patient notes from Main Outpatients
  • Distribution and tracing of notes to be sent to and received from coding

Manyleb y person

Knowledge

Meini prawf hanfodol
  • Demonstrate ability to use all main software packages
  • IT Skills
Meini prawf dymunol
  • Some knowledge of the NHS
  • Previous Administration or Customer Service experience

Qualifications

Meini prawf hanfodol
  • Educated to GCSE C in English and Maths or Level 2 Functional Skills

Aptitues and Abilities

Meini prawf hanfodol
  • Good organisational skills
  • Ability to communicate at all levels
  • Good telephone manner
  • Good use of English Language

Disposition, Attitude and Motivation

Meini prawf hanfodol
  • Self-motivated
  • Ability to prioritise workload
  • Team player

Bathodynnau ardystio / achredu cyflogwyr

Disability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Abi Evans
Teitl y swydd
Clinical Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01752 431308
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg