Crynodeb o'r swydd
Teitl cyflogwr
Customer Service Apprentice
Apprenticeships: Apprenticeship
Trosolwg o'r swydd
As a Customer Services Apprentice you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment. You will be working closely with the Nephrology admin and clinical teams as well as supporting the Renal ward and Dialysis Unit.
Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have some administrative or customer service experience. You will be reliable, flexible and able to effectively manage priorities. Applicants need to be available 5 days per week and work well under pressure.
Prif ddyletswyddau'r swydd
- To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts
- To support the office and telephone cover across the Nephrology team
Carry out administration tasks as appropriate, this includes photocopying, scanning, filing and note tracing
Gweithio i'n sefydliad
The Nephrology team consists of:
- Secretaries and support staff
- Consultants, Registrars and Junior Dr's
- CKD Nurses
- Transplant Nurses
- Ward Management and Clinical team (including the Dialysis Unit)
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The successful applicant will be trained to:
- Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
- Request and Trace Hospital Notes
- General Filling
- Opening the post and distributing within the Department.
- General administration and support for all areas of the team, Nephrology Secretaries, Transplant, CKD (Chronic Kidney Disease), the Ward and Dialysis
- Collecting patient notes from Main Outpatients
- Distribution and tracing of notes to be sent to and received from coding
Manyleb y person
Knowledge
Meini prawf hanfodol
- Demonstrate ability to use all main software packages
- IT Skills
Meini prawf dymunol
- Some knowledge of the NHS
- Previous Administration or Customer Service experience
Qualifications
Meini prawf hanfodol
- Educated to GCSE C in English and Maths or Level 2 Functional Skills
Aptitues and Abilities
Meini prawf hanfodol
- Good organisational skills
- Ability to communicate at all levels
- Good telephone manner
- Good use of English Language
Disposition, Attitude and Motivation
Meini prawf hanfodol
- Self-motivated
- Ability to prioritise workload
- Team player
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Abi Evans
- Teitl y swydd
- Clinical Admin Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01752 431308
Rhestr swyddi gyda University Hospitals Plymouth NHS Trust yn Prentisiaethau neu bob sector