Job summary
- Main area
- Neurology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: Part Time - 27.75 hours
- Hours
- Part time - 27.75 hours per week
- Job ref
- 216-LD-M6713853
- Employer
- University Hospitals Plymouth NHS Trust
- Employer type
- NHS
- Site
- Neurology Department
- Town
- Plymouth
- Salary
- £24,071 - £25,674 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 14/11/2024 23:59
Employer heading
Neurology Pathway Coordinator
NHS AfC: Band 3
Job overview
Neurology Department - Pathway Coordinator (Medical Secretary)
An exciting opportunity has arisen for a Pathway Coordinator to join the Neurology team, based on level 10 at Derriford Hospital.
The role is demanding and interesting and will require someone who is flexible and able to work well within a busy environment, has attention to detail skill to manage a variety of tasks to meet deadlines within the service.
We are looking for an enthusiastic, capable and motivated individual to join our team. The post-holder will be working closely with clinical and administrative colleagues to ensure tasks are completed to a high standard to ensure the smooth running of the service.
The ideal candidate must have a flexible ‘can do’ attitude and the ability to use own initiative with excellent communication/interpersonal and IT skills.
Working hours:
Part Time - 27.75 hours
Previous applicants need not apply,
For more information or to discuss this role please contact Shelley Reynolds, Speciality Coordinator ([email protected])
Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome.
Main duties of the job
-
The post holder will be responsible for making an active contribution to the management and co-ordination of the work of the clinical office. This will include
- ensuring the delivery of a high quality service to the clinical teams
- enabling the delivery of all access standards
- compliance with administrative process, policy and guidelines.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
- Have knowledge of the latest local and national access standards and targets relevant to the specialty
- To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.
- Ensure that patients are proactively managed and are ‘pulled’ though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals et
- Ensure that all data quality issues are minimised
- Action data quality and other reports as directed by the Clinical Administration Manager
- Updating databases and audit management where relevant.
- Ensure you follow the Trust’s APN guidelines and any other standard processes within the Trust
- Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department
- Ensure correspondence received into the department is dealt with efficiently and effectively
- Attend specialty meetings as required
- Ensure that standard process is followed with regard to the management of clinic cancellations
- Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant
- Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant
- Ensure that patient case-notes are managed in accordance with Trust policy
- Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way
- Be fully conversant and comply with all Trust standard processes, policies and guidelines
- Actively contribute towards the achievement of all administrative quality and performance standard
- Take an active role in all processes designed to support the clinical pathway
- To support the management of clinical commitments and the diaries for the relevant clinical team
- Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary
- Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion
- Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required
- Use the Trust IT systems on a daily basis to produce and extract information for patient care
- Provide general administrative support to the clinical team and the clinical pathway as appropriate.
Carry out any other duties as directed by the Clinical Administration Manager/Specialty Co-ordinator.
COMMUNICATIONS & WORKING RELATIONSHIPS
This post will have regular contact with:
- Specialty Managers, Support and Administration Manager
- Clinicians across a range of specialties
- Pathway Co-ordinators and other Administrative Staff
- Training Department
- Performance Information
- Patient Access Tea
- Patient Involvement Tea
- Outpatient Appointment Centre
Person specification
Qualifications
Essential criteria
- Proven NVQ Level 3 in Business and administration or equivalent demonstrable experience.
- Proven RSA III keyboard skills or equivalent.
Desirable criteria
- Proven NVQ III in Administration
- Proven AMSPAR or equivalent demonstrable experience
Knowledge & Experience
Essential criteria
- The ability to work within a clinical office scenario
- Demonstrable good levels of computer literacy
Desirable criteria
- Demonstrable knowledge of waiting list management
- Demonstrable knowledge of iPM
APTITUDE & ABILITIES
Essential criteria
- Ability to resolve conflicting situations.
- Ability to prioritise workload and work to deadlines.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shelley Reynolds
- Job title
- Speciality Coordinator
- Email address
- [email protected]
- Telephone number
- 01752 433440
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