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Job overview

The Specialist Paediatrics Team have a vacancy for 2 x Full Time Appointments Officer/Receptionists to work in our Children’s and Young People Outpatient Department, level 12. The post is interesting and varied and requires an ability to work as part of an Appointments Team.

Applicants should have a mature and responsible attitude and be able to demonstrate excellent organisational, written and verbal communication skills.  The successful candidate will have previous demonstrable experience in an acute clinical setting, with additional demonstrable clerical experience and use of the hospital based systems being an advantage and should have keyboard skills.

Training is provided for the various information technology systems used within the Trust although previous proven knowledge would be an advantage.

If you would like any further information and an informal chat, please contact, Samantha Stringer, Appointments Team Leader, Tel 437674 or Teresa Macdonald, Administration Manager, Tel; 430101.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

• To provide a clerical service to the ward and assist nursing staff in reception of families and visitors to the ward.
• Provide administration support to the team of nursing and clinical staff working within CYPOD
• To liaise with other departments providing necessary notes, referral information and results for medical nursing staff.
• Responsible for the booking, preparing and reception of out-patient clinics.
• Liaise with consultants, junior medical staff, medical secretaries, central records library and out-patient staff.
• Responsible to undertake the role of appointment officer for Consultant Paediatricians, Visiting Consultant Teams and their support staff. Working within a team.
• Work to the Trust values – Leading with excellence, caring with compassion 
• Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc
• Attend statutory, essential and mandatory training  
• Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 1998.

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.