Crynodeb o'r swydd
Teitl cyflogwr
Quality Academy Administrative Assistant
NHS AfC: Band 2
Trosolwg o'r swydd
To provide effective, comprehensive, and confidential range of administrative / secretarial tasks to ensure the smooth running of the Quality Academy and the People First Programme.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Prif ddyletswyddau'r swydd
- Provide administrative and secretarial services to the Quality Academy team and the Director of Improvement.
- Manage stationery requests using the Trusts procurement system.
- Support the Improvement Facilitator with the coordination of the People First Programme training and activities.
- Communicate marketing for the Quality Academy team and the People First Programme using social media platforms and working with the Trusts Communications team.
- Support the development and implementation of office Standard Work.
Gweithio i'n sefydliad
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
General admin:
- Answering the telephone, responding to emails, photocopying, stationery ordering and monitoring, organising meetings.
- Organising team diaries, including the Director of Improvements.
- Support the Improvement Facilitator with the coordination of Team Away days.
- Administer the teams WhatsApp group.
- Manage the team’s shared mailbox.
- Manage the bookings for the ground floor meeting room.
- Support the Improvement Facilitator with the 6S methodology management within the Quality Academy office.
Electronic systems:
- Accessing and updating of information via the internal NHS systems.
Improvement, Marketing and Communications:
- Support the Improvement Facilitator with the coordination and planning of the People First training programmes that the team deliver including tasks such as; room bookings, organising refreshments, preparing packs and resources.
- Support the whole process of designing, creating, printing and distribution of engagement & marketing/ promotional literature including the teams Lightbulb Moments Newsletter and People First posters.
- Support the use of social media accounts accurately and creatively using inviting language and work with the wider team to identify stories to publicise.
- Support the development & increase participation of online engagement (Twitter, Microsoft Teams, Zoom, Webinars, YouTube, and the team webpage).
- Support the smooth running of the Quality Academy monthly People First virtual Report Out session assisting the Improvement Facilitator with coordination of the sessions as well as the sharing of slides during and sharing the recording of the session on the team YouTube account afterwards.
- Support completing the feedback loop, using analytical skills to conduct post-event follow-up, reporting and analysis to measure effectiveness of the services that the wider team deliver.
To provide support in ensuring that the department complies with all Trust policies & in monitoring compliance across the directorate, as a whole.
- These duties to include the (but not exclusively) the following duties:
- Administration of the sickness/absence/ annual leave records.
- Ensure that risks are managed in accordance with Trust procedures.
- Ensure that all personnel files are managed in accordance with Trust procedures.
Continuing Development
- To maintain personal and professional development to meet the changing demands of the post this may require undertaking qualifications that are not already specified.
- To keep knowledge current on relevant Acts and Trust policies in relation to Data Protection, Confidentiality, Freedom of Information, etc
- Any other duties as required by the Department
Standard Work Development
- To support the development and implementation of office Standard Work to help ensure all Quality Academy colleagues are executing tasks following the same rules and processes.
- Support the wider team with the development and distribution of Standard Work to assist teams across the wider Trust when required.
Manyleb y person
Qualifications
Meini prawf hanfodol
- NVQ level 2 in relevant field OR equivalent qualification
- Or equivalent demonstrable experience
Knowledge & Experience
Meini prawf hanfodol
- Work on own and within a team
- Demonstrate ability to build collaborative relationships with a variety of teams and job functions
- Use of computers/ technology and software (minimum of proven knowledge of Microsoft Office)
- Use of digital/ social media Communicate clearly, creatively and through various platforms
Meini prawf dymunol
- Proven knowledge or demonstrable experience of improvement methodology
Aptitude & Abilities
Meini prawf hanfodol
- Work effectively as part of a diverse team
- Be confident using and applying own initiative
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Bryonie Bugg
- Teitl y swydd
- Improvement Facilitator
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01752 431379
Rhestr swyddi gyda University Hospitals Plymouth NHS Trust yn Gwasanaethau gweinyddol neu bob sector