Detailed job description and main responsibilities

 Research and Governance

1.          Assist the clinical research team in co-ordinating a portfolio of studies.

2.          Participate in Good Clinical Practice (GCP) training and ensures GCP compliance of self and team.

3.          Support the team in on-going study coordination including:

·       Conducting site file maintenance to ensure study essential documents are version controlled and maintained according to regulatory requirements.

·       Update quality systems to record study information and enrolled patients details.

·       Coordinate and prepare documents for patient visits.

·       Respond to patients/carers telephone calls (who may at times be distressed) tactfully and professionally.

·       Book trial specific investigations and procedures.

·       Welcome patients to clinic appointments and prepare refreshments if required. Collecting prescriptions or investigation results.

4.          Assist in study close out procedures including:

Preparing study documents for archiving following archiving procedures

5.          Support internal audit and monitoring.

6.          Support appropriate studies within PHNT/UHP and its partner organisations as appropriate.

Service Delivery and Improvement

1. Take a leading role in providing all aspects of general administration and clerical work for the clinical research team including but not exclusively:

·       Document preparation

·       Taking phone calls

·       Booking appointments

·       Email and fax correspondence

·       Completing letter templates

·       Maintaining databases & Data Entry Filing

·       Patient records requests and collection

·       Gaining signatures

·       Electronic Diary management and coordination

·       Reception duties

2.               Provide meeting support by coordinating room bookings.

3.               Contribute to service development by participating in admin team meetings.

4.               Adhere to Standard Operational Procedures and policies without supervision.

5.               Prioritise a busy workload and manage multiple tasks when frequently interrupted.

6.               Provide cover during periods of absence for other administrator assistants.

7.               Undertake all mandatory training and take part in personal development reviews.

8.               Treat all persons encountered during the course of duties with respect and courtesy and maintain a standard of conduct which best represents the clinical trials team and the Trust.

9.               Recognise the importance of and contribute to maintaining the health, safety and security of staff and patients.

Contribute to Patient and Public Involvement and Engagement activities across the department.

Resources

1.               Responsible for ensuring study and office supplies are sustained by highlighting stock requirements.

2.               Responsible for collecting and handling petty cash and travel expense claims for patients.

3.               Responsible for liaising with other Trust departments to ensure that equipment is suitably maintained and in good working order.

Other Responsibilities

1. To take part in regular performance appraisal