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Job overview

The qualification received for this apprenticeship is the Network Engineer Level 4 Apprenticeship (with elements of Systems, End User Compute and Cyber Security).

 During the programme, the learner will complete a comprehensive portfolio of evidence showing their Knowledge, Skills and Competency as a Network Engineer. The learner will also be expected to undertake other qualifications such as:

• APMG – Information Security Analyst Foundation
• CompTIA Network+
• CompTIA Cloud+
• CompTIA Server+
• CompTIA Security+
• ITIL v4 Foundation

There will be an open day on Monday 11th November between 0900 and 1200. This will be held at our Digital & Innovation Department: 11 Research Way, Plymouth Science Park, Derriford, PL6 8BT.

This will allow all interested candidates to attend in person and have an informal chat with Technical Services representatives who will be on hand to answer any questions you might have.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

• To be courteous, helpful, flexible, and responsive to users at all times.
• Ensure customer response times are maintained as far as is practicable.
• Develop the ability to resolve technical problems of varying complexity within appropriate guidelines and with support. 
• To assist the team in undertaking a variety of fault finding and fixes.
• Accurately record information given by the end user that enables the relevant technical staff to respond to the problem.
• Proactively observe operational processes and make relevant notes and documentation to aid in personal development.
• Assist the team in tasks relating to the design and implementation of technical projects.
• Rotate across all technical teams (Networks & Telephony, Systems, End User Compute) including our Technical Project Management Team.
• To follow defined procedures to ensure standardisation across the department.
• Work with the Technical Services Project Manager and Technical Team Leads to plan and prioritise workload and highlight issues.
• Under the Public Records Act all NHS employees are responsible for any records that they create or use in the course of their duties. Thus, any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations – NHS Records Management Code of Practice.
• Meet all deadlines for submission of work set by the training provider.

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.