Job summary
Employer heading
Personal assistant
NHS AfC: Band 4
Job overview
We are looking for an innovative and confident individual to join the South Devon Community team in role as Personal Assistant to the Coastal Community Services Manager. The hours of the post are 18.75 per week and the working pattern will be agreed with successful candidate. The post holder will require flexibility and administrative experience, preferably in a health or social care setting. They will be able to manage a fast pace and varied workload supporting the wider Health and Social care team based at Teignmouth hospital.
Please get in touch if you would like to discuss this opportunity or to arrange a visit.
Main duties of the job
- Provide an effective and professional service to enable Community Services Manager and their teams to work efficiently. Use tact and diplomacy to encourage effective working across the team and with colleagues
- Undertake effective diary management, prioritising diary commitments on behalf of the Community Services Manager on a daily basis. Manage incoming correspondence and e-mails, including that of a confidential and sensitive nature, exercising independent judgement in order to initiate appropriate action
- Organise regular committees and group meetings. Manage agendas and papers for meetings and take accurate minutes as required
- Communicate and liaise effectively with external agencies, visitors and the local disciplines as directed and required on a range of complex and sensitive topics
- Display tact, diplomacy and confidentiality at all times, using initiative, persuasion and negotiation when necessary
- Communicate verbally and or in writing to produce confidential and sensitive correspondence
- Manage incoming telephone calls and enquiries and ensure appropriate action is taken
- Ensure effective communication links are set up and maintained with other Personal Assistants and senior secretaries as appropriate. To be able to explore effective systems to aid smooth running and organisation of meetings
Working for our organisation
Working for your organisation
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care.
We have a positive and vibrant working atmosphere, We are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
Detailed job description and main responsibilities
- Provide occasional support to other senior managers
- Understand and maintain a high standard of confidentiality adhering to the Trust Data Protection policy at all times
- Be fully aware of the implications of and responsibilities under the Health and Safety at Work Act and the Trust’s associated policies
- Organising meetings, distributing agendas and taking minutes
- To organise Seminars/Workshops for the Assistant Director and Community Services Manager
- To organise the Community Services Manager emails in a professional and discreet manner
- Proficient use of all Microsoft Office applications, especially running an outlook calender
To be responsible for a high quality customer service function, both face to face, via telephone and in recording contact information, supporting prioritisation of contacts, subsequent feedback and on-going liaison with referrers and relevant others
To monitor and maintain IT based information systems
To support Team Leader to undertake change management.
To support with audit and accurately record for quality assurance
To support Team Leader to undertake change management.
Act as point of contact for community Heath and Social care team.
To ensure that patients are treated with courtesy, dignity and respect.
Person specification
essential
Essential criteria
- extensive admin and or PA experience
- organised
- confident liaising with managers and varied professional groups
Desirable criteria
- Experience of working in a health and or social care setting
- demonstrates understanding of community health and/or social care delivery
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Dawson
- Job title
- Community Services Manager
- Email address
- [email protected]
- Telephone number
- 07825 027 585
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