Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 08:00 - 17:00, variable hours.
- Hours
- Part time - 15 hours per week (Permanent)
- Job ref
- 388-6853415-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Patient Access Centre
- Town
- Torbay
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/01/2025 23:59
Employer heading
Receptionist
NHS AfC: Band 2
Job overview
Receptionist
Permanent, 15 hours per week, Band 2
An opportunity has arisen to join the Trust’s busy Outpatient Reception team working across our Torbay hospital site.
The working days are Thursday and Friday, with the hours varying between 08:00-17:00 (7.5hr shifts)
We are looking for a friendly, customer service focused individual who shares our core Trust values.
The ideal post holder will have previous reception/admin experience and be able to provide a high standard of customer service, as they will be representing the Trust as first point of contact with our patients.
They will be organised and able to work in a busy environment with excellent communication skills as the role will involve contact with patients, clinical and administrative staff.
It is an exciting opportunity for anyone who is looking for a role in a busy and enthusiastic team delivering a high standard of care to patients. You will need to be a proactive, flexible, confident and motivated individual.
Main duties of the job
- Checking patients in for Outpatient appointments
- Booking, cancelling and rearranging Outpatient appointments
- Management of notes (tracering, requesting, etc.)
- Setting up of clinics for day
- Associated administration tasks (completing outcomes, etc.)
- Taking inbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing spreadsheets as required
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Working for our organisation
The Outpatient reception team covers seven busy reception areas within Torbay Hospital; Main Outpatients Reception, Eye Clinic Reception, Fracture Clinic Reception, MAAT Reception, Paediatrics Reception and Crow Thorne Reception.
The team is comprised of 15 staff that provide reception services for a multitude of different specialties across Outpatients.
Detailed job description and main responsibilities
For full details of the main responsibilities of the role, please refer to the attached Job Description and Person Specification
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Qualifications and Training
Essential criteria
- 4 GCSE A - C to include Maths and English or equivalent
Desirable criteria
- Knowlege of IHCS/PAS
Knowledge and Skills
Essential criteria
- Experience in a face to face customer service role
- Experience in an administration/clerical role
- Experience in a healthcare/hospital setting
- Experience of working with computers
- Experience working with emails, spreadsheets and Microsoft packages
Desirable criteria
- Previous NHS experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amyleigh Parker
- Job title
- PAC Coordinator
- Email address
- [email protected]
- Telephone number
- 01803 656340
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