Job vacancy: Baywide Referral Co-ordinator/ Administrator, Torbay and South Devon NHS Foundation Trust, Torquay

Job summary

Main area: Admin
Grade: NHS AfC: Band 3
Contract: 12 months (Fixed Term or Secondment Opportunity)
Hours: Part time - 22.5 hours per week (Working Pattern to be confirmed)
Job ref: 388-6951759-A&C

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Union House
Town: Torquay
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 07/04/2025 23:59

Baywide Referral Co-ordinator/ Administrator

NHS AfC: Band 3

Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Qualifications and training

Essential criteria

GCSE passes at Grade C or above or equivalent experience
Evidence of consistent pattern of learning from education, training and experience
Understanding of basic human needs – physical, emotional, health and social
Good standard of numeracy and literacy
Experience of working within a customer facing environment
Understanding of confidentiality
Understanding GDPR

Desirable criteria

NVQ 3 in Social/Healthcare

Knowledge and experience

Essential criteria

Awareness of Care Act 2014 legislation
Assessment & Care Management Process, policies and standards
Effective keyboard/IT skills, which include accurate recording skills
Effective in using multiple data base computer systems
Evidence of continue personal learning and development
Willingness to undertake training to develop within role
Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
Ability to respect confidentiality and deal with matters of a sensitive nature

Desirable criteria

Experience working with those who require support within the community
Experience of working in a health or social care setting
Evidence of risk assessment training/awareness

Requirements due to work environment/conditions

Essential criteria

Good communicator, able to use negotiation skills and deal with confidential issues
Team Player requirements

Specific Skills

Essential criteria

Presentation of various documentation using Microsoft Office
Use of bespoke database for data input and retrieval
Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
Experience working within a social/health care setting, working with multi-disciplinary teams
Awareness of various formats for communication

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
Please read the job description carefully and tailor your application to reflect the requirements of the role.
Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.