Job vacancy: Clinical Governance Administrator, Torbay and South Devon NHS Foundation Trust, Torquay

Job summary

Main area: Administration
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 388-6549819-A&C

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital, Main Site
Town: Torquay
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 06/01/2025 23:59

Clinical Governance Administrator

Band 3

Detailed job description and main responsibilities

Provide general administrative support to the clinical governance co-ordinators, Associate director of nursing and Medical clinical governance lead.
Deal with telephone and email enquires relating to the patient safety agenda and governance function in accordance with the Trust procedures.
Enter appropriately RCA and supplementary documentation onto the Trust risk management data base (DCIQ)
Liaise with external organisations regarding any incidents reported by Trust staff and refer incidents for investigations as necessary
To collate information regarding Duty of candour and up-date the appropriate information system
Attend M & M meetings collecting and inputting data into the Trust and local data base and to co-ordinate the meetings ensuring that the appropriate personnel attend the speciality meeting.
To be aware of, and have updated knowledge of, hospital policies and procedures from the Trust’s intranet
To be responsible for own knowledge of the Trust’s and departmental Health and Safety Policy and risk register
There are no responsibilities for budget control in the post however the post holder must ensure resources are used as effectively.

Person specification

Qualifications

Essential criteria

• Good standard of general education to include GCSE maths and English or equivalent
• NVQ Level 3 (or equivalent) in Business Admin or similar area

Desirable criteria

• Secretarial qualification
• IT qualification

Knowledge

Essential criteria

• Experience of administrative /keyboard duties
• Working knowledge of Microsoft Office and Excel
• Able to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
• Able to problem solve
• Proven organisational ability and efficiency; able to prioritise workload

Desirable criteria

• Experience of taking meeting notes
• Knowledge of Trust patient information administrative and information systems
• Knowledge of IHCS, InfoFlex

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
Please read the job description and tailor your application to reflect the role
Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
It is your responsibility to assist us in the timely receipt of appropriate references

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.