Communication and working relationships

·         To work closely with all grades of clinical and administrative staff, along with other employees within the Trust.

·         To liaise with patients, GP’s and other external agencies

·         Communicate effectively in writing and verbally on a daily basis

·         To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries

·         To provide support to new members of staff

Planning and organisation

·         To prioritise workload

·         Ensure mandatory training is kept up to date

Physical skills

·         Able to manoeuvre and transport medical notes around the Department and Hospital site (av. weight 12kgs)

·         Able to maintain concentration whilst typing letters/reports

Policy and service development

·         To contribute to the development of policy and processes as required

·         To support continuous quality improvement and identify areas for service improvement and support implementation

·         To comply with the trust’s Patient Access Policy and Standard Operating Procedures

·         To support the delivery of agreed service outcomes

·         To ensure Trust policies and procedures are adhered to

Finance, equipment and other resources

·         To ensure computer equipment is in good working order

·         To order supplies for the photocopier as requested

·         To notify the designated person in order to maintain adequate stationery supplies

·         To make Team Leader aware of any damage to any equipment within the Department

·         There are no responsibilities for line management of staff or budget control

People management and training

·         To train new members of staff

Information technology and administrative duties

·         Ensure relevant training is completed in order to use Trust IT computer systems

·         To use the relevant Trust IT computer systems to maintain patient records

·         To provide cover for other members of the secretarial and administration team as required

·         To type clinical and non-clinical correspondence and reports in accordance with local targets

·         To ensure results/reports/correspondence are filed in case notes in line with Health Records Standards

·         To undertake a variety of office duties, such as monitoring and dealing with emails received via shared email accounts, filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department

·         Ensuring patient files are tracered accurately

·         Any other appropriate duties/tasks as requested by management

Freedom to act

• Prioritize own workload
• Act with integrity and professionalism, demonstrating responsible behaviours at all times, in accordance with Trust values.
• Be accountable for your actions, be honest and share your experiences, encouraging learning in others.
• At all times ensure Trust policies and protocols are adhered to.