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Job summary

Main area
Coastal
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (Mon-Fri 0900-1700)
Job ref
388-6828941-A&C
Employer
Torbay and South Devon NHS Foundation Trust
Employer type
NHS
Site
Torbay NHS Trust
Town
Torquay
Salary
£26,530 - £29,114 per annum (pro rata)
Salary period
Yearly
Closing
24/04/2025 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

Team Leader - General Surgery & Urology

NHS AfC: Band 4

Job overview

Our Admin Team Leader will provide direct line management support and 
supervision of the secretarial and administration teams in the appointed areas, ensuring strict compliance with trust policies and procedures. 


They will monitor and ensure that the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service. They will ensure that patients are treated with courtesy, dignity and respect. They will support the Practice Manager to undertake change management.

Main duties of the job


• Provide line management support and supervision for the secretarial and administration teams and junior doctors in the designated areas 
• Input and verify on HealthRoster staff absence and overtime for the 
secretarial and administration teams 
• Monitor stages of the Patient Tracking List (PTL) for exceptions and data quality – where found any patient who is at risk of breaching 18RTT/Cancer pathways – are to be proactively managed and if required escalate to the Practice Manager

Working for our organisation

Torbay and South Devon NHS Foundation Trust (Torbay Hospital) is a busy, successful and progressive hospital located on the English Riviera, South Devon’s beautiful bay which is surrounded by stunning coast and countryside.  We are famous for our award winning beaches and vast countryside waiting for you to explore. 

The cities of Exeter and Plymouth are also close by with access to all major cities via excellent rail links. Opportunities for outdoor activities both on and off the water abound, with easy access to the neighbouring centres of Plymouth and Exeter. 

Why work with us

 

Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Qualifications and training

Essential criteria
  • Good level of general education
  • Keyboard Skills
  • NVQ3 in Administration or equivalent
Desirable criteria
  • Management qualification or relevant experience

Knowledge and experience

Essential criteria
  • Evidence of problem solving skills
  • Experience of change management
  • Experience working with PCs and spread sheets
  • Understanding & knowledge of Patient Administration System (PAS), PTLs, Infoflex, Allocate, CRIS, e-Referral etc
  • Customer Care
  • Experience in working within multi skilled teams
Desirable criteria
  • Proven relevant NHS supervisory experience
  • Knowledge of Patient Access Policy
  • Understanding of performance targets and waiting lists
  • Experience of compiling departmental timetables and rotas

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Jodie Henley
Job title
Practice Manager
Email address
[email protected]
Telephone number
01803 656253
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