Job vacancy: EPR Operational Director, Torbay and South Devon NHS Foundation Trust, Torquay

Job summary

Main area: Electronic Patient Record Programme
Grade: NHS AfC: Band 9
Contract: Fixed term: 18 months (There is a possibility the contract may be extended beyond 18 months or made permanent.)
Hours: Full time - 37.5 hours per week
Job ref: 388-6343905-EPR

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Regent House
Town: Torquay
Salary: £105,385 - £121,271 per annum
Salary period: Yearly
Closing: Today at 23:59
Interview date: 31/10/2024

EPR Operational Director

NHS AfC: Band 9

Detailed job description and main responsibilities

Communication and Working Relationships

Ensure appropriate liaison with partner providers, primary care providers and voluntary organisations on service delivery matters within the Trust
Act as the spokesperson when appropriate to the situation, on behalf of the Trust within the press, radio and television
Ensure good relationships with the local community, including assisting in the EPR engagement process as required
Leads on complex engagement activities with stakeholders who may be hostile and antagonistic to service proposals
Ensure effective communications and processes are in place to support complex matrix working
Communicates effectively in a wide variety of contexts about highly complex matters and in complex situations, always aiming for constructive outcomes
Communicates effectively in situations were highly contentious issues and barriers to proposed service changes are present
Able to negotiate with and influence a wide range of stakeholders involved and impacted by delivery of services
Establishes a culture of teamwork and cooperation through a supportive approach
Demonstrates, via effective communication, an extensive expert knowledge on a variety of disciplines such as Electronic Patient Record best practice, performance, finance, service and culture development, human resources, operations and clinical service deliver

Safe

Delivers assurance that all Electronic Patient Record programme delivery, transformation and strategy is underpinned by patient safety
Not be intimidated by risks and pressure but able to navigate a safe route to success
Demonstrate a clear understanding of the governance across the wider ICS/ LCP system and secure a common purpose with partners
Able to operate effectively within statutory and regulatory frameworks ensuring good governance arrangements are in place to achieve this and to manage and mitigate ris

Effective

To lead on achievement of the ‘triple aim’ of quality improvement across the organisational system; population health improvement, improved experience of care and reduction in per capita cost, and to give equal attention to experience of staff and improving ‘Joy in Work’
Works with autonomy to interpret national Health and Social Care policies and translate these into strategy, goals, standards and policies for the Trust
Reports to the Deputy Chief Executive and Chief Transformation Officer on corporate strategy development and adherence to corporate policy and standards advising on risks to delivery and supporting mitigations
To lead on transformation Initiatives relating to all aspects of the EPR Programme
Advise and brief the One Devon Implementation Director, Executive and the EPR Programme Board on Trust and System strategy interpretation and associated operational delivery plans for the Electronic Patient Record Programme
Corporate accountability for the operational and financial delivery of the EPR Programme
Provide regular reports on EPR Programme progress and performance
Proactive management of risks ensuring appropriate mitigating actions are taken
Ensure oversight of EPR Programme planning, delivery and transformation
Constantly champion the importance of productivity and efficiency in the use of service and wider system resources
Adherence to all Trust policies and Procedures

Caring

Be able to always stay true to the values of the organisation and have our population front and centre in all considerations
Be able to see the bigger picture whilst keeping an eye on the small things that matter
Takes care of own and teams health and wellbeing to create a positive culture and atmosphere for the team and service users

Responsive

Hold corporate responsibility for ensuring that the EPR Programme objectives respond to national and regional initiatives, new technological developments and for ensuring that research influences practice
Member and Chair of designated EPR Programme Meetings, Groups and Committees as determined by the One Devon Implementation Director and Executive Team
Ensure a spirit of service user involvement is present, that care delivered is client centred and service users feel engaged, involved and informed about their care and future service developments
Evaluates the effectiveness and performance of transformation programmes feeding information and earning into ongoing work
Undertakes analysis of highly complex data and options assessments to inform strategic development, business planning and transformation
Initiate complex audit / surveys and public consultations which use research methodology and which span organisational boundaries within the locality and IC

Well Led

Ensure there is leadership and management capacity and capability to deliver the EPR Programme within an agreed resource envelope
Take an active leadership role in taking the Integrated Care Agenda forward
Create a cohesive team
Must be able to demonstrate compassionate leadership
Must be able to manage complex situations and guide teams in effective delivery
Work effectively with the wider Organisational leadership team to develop and implement cross cutting transformation delivery

Person specification

Essential Criteria

Essential criteria

Educated to master’s equivalent, or able to demonstrate competence to this level through experience
Extensive specialist knowledge of the NHS equivalent to doctorate level, with up to date expert understanding of performance management regimes, finance regimes, operational management, Human Resources, and service redesign
Expert knowledge of operations across all Care and Healthcare sectors (Community, primary, secondary)
Proven experience of the ability to effect culture change within the NHS or similar environment
Demonstrates experience in providing compassionate and networked leadership at a senior level
Able to design and negotiate targets and measures congruent with values and aspirational outcomes
Has a detailed working knowledge of the NHS & Social Care including infrastructure and arrangements at national, regional and local levels
Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations and the ability to develop strong working relationships with senior stakeholders

Desirable criteria

Have undertaken a master’s in business administration (MBA)
Extensive experience of implementing an Epic EPR Programme within the NHS
Working in a self-managing environment

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
Please read the job description and tailor your application to reflect the role
Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
It is your responsibility to assist us in the timely receipt of appropriate references

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.