Job summary
- Main area
- General Surgery & Urology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 0900-1700)
- Job ref
- 388-6317585-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital
- Town
- Torquay
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
![Torbay and South Devon NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/609.png)
Medical Secretary - General Surgery & Urology
NHS AfC: Band 3
Job overview
We are seeking to recruit a Medical Secretary to be predominately based in the GI team, to provide comprehensive and high quality secretarial, administrative and clerical support to the department, ensuring an effective and efficient service is delivered.
To support the Admin Team Leader to undertake change management.
To ensure that patients are treated with courtesy, dignity and respect.
Main duties of the job
- To work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP’s and other external agencies.
- This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
- To communicate effectively in writing and verbally on a daily basis.
- To ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.
- To independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.
- All clinic outcomes to be recorded accurately and completed or amended.
- Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.
- Taking and transcribing formal minutes if required.
- To open and act on correspondence received.
- To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes.
- To organise own workload efficiently and to highlight any concerns to the Admin Team Leader.
- To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.
Working for our organisation
Torbay and South Devon NHS Foundation Trust (Torbay Hospital) is a busy, successful and progressive hospital located on the English Riviera, South Devon’s beautiful bay which is surrounded by stunning coast and countryside.
We are famous for our award winning beaches and vast countryside waiting for you to explore.
The cities of Exeter and Plymouth are also close by with access to all major cities via excellent rail links.
Opportunities for outdoor activities both on and off the water abound, with easy access to the neighbouring centres of Plymouth and Exeter.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Qualifications and training
Essential criteria
- Good standard of education to include GCSE in Maths and English or equivalent
- Proven experience of Excel spreadsheets
- Typing qualification to RSA stage II/OCR II or equivalent level of speed and accuracy (40wpm)
- Proven experience of audio typing
Desirable criteria
- AMSPAR/Medical Terminology qualification
Knowledge and experience
Essential criteria
- Proven secretarial and administrative experience
- Ability to use medical terminology appropriately
- Customer care experience of providing a customer focused service
- Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint
Desirable criteria
- Medical Secretary/NHS experience
- Knowledge and experience of the Trust patient administrative and information systems
- Understanding of hospital policies and procedures including the Trust Access Policy
- Knowledge and experience of a range of computer software packages e.g. e-Referral, Infoflex, CRIS, Cyberlab, Symphony, PAS etc
Documents to download
Further details / informal visits contact
- Name
- Olivia Herrera
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01803 655068
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