Job summary
- Main area
- Gynaecology/Secondary Breast
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 24 months (End date ~August 2026)
- Hours
- Full time
- Job share
- Job ref
- 388-6365689-ACS
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital
- Town
- Torquay
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 22/07/2024 23:59
Employer heading
![Torbay and South Devon NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/609.png)
Gynae/Secondary Breast Support worker
NHS AfC: Band 4
Job overview
The Gynaecology and Secondary Breast Cancer Team Support Worker will be based within the each of the Nursing Teams establishment.
This role will provide support to the team of specialist nurses and to the patients accessing this service.
The post is predominately non-facing patient role but may involve occasional face to face, most of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organising and assisting the clinical nursing teams to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. Processing queries and referrals, guiding and signposting clinical queries and patient queries.
Main duties of the job
This is a new post to Gynaecology and Secondary Breast Cancer Services and aims to improve efficiencies within the pathways of care for patients diagnosed with Gynaecology and secondary Breast Cancers.
To provide general, specific and specialist information to patients and clinical teams regarding Gynaecological and Secondary Breast cancer and cancer services, to ensure patients are always signposted during their treatment and beyond.
Provide information and support for people with non-complex care needs.
To engage with the community services as appropriate
Recording patient information on the Trusts Systems
Contribute to maintaining and organising the day to day running of the Gynaecological and Secondary Breast Nursing service dealing with phone calls, referrals, emails, patient queries.
Working for our organisation
Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people’s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.
Detailed job description and main responsibilities
· Provide sensitive support and guidance to individuals who contact The Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams.
· Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy.
· Assist in the triage of incoming phone calls and drop ins. This will include consideration of caller’s information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.
· Maintain accurate records using a wide range of trust systems
· Escalating complex decisions/queries to the Clinical Nurse specialists for assessment and review.
· Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion.
· Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards.
· Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required.
· Support the Cancer Nurses in co-ordinating the day to day running of the information and support services.
· To support data collection to facilitate service improvements, quality and audit.
· To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the Cancer Nurses, clinical team, community team where appropriate.
· Organise and prioritise the designated workload in relation to identified needs.
· Organise appointments as required.
· Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach.
· Identify indicators of need or changes in need through telephone contact and respond appropriately.
· To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate.
· Support the delivery of patient and carer information around topics such as reducing the risk of cancer and living with cancer and beyond treatment.
· Encourage and support active and healthy lifestyle choices.
· Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern.
· Support and inform patients and carers to understand how to make contact when they feel that their condition or needs have changed, including what to do out of hours
Additional elements for the role:
· Support and contribute to annual report and service review of this innovative new model of care and service provision
· Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.
· Identify personal education needs and skills development.
· Provide administrative support to PSA tracker service, ensuring blood tests required are actioned and documented on the appropriate IT systems.
· Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings.
· Contribute to the continuous improvement and development of the service, identifying areas for change / improvement, suggesting new approaches and implementing changes in practice identified through other routes, such as surveys.
· Deputise at meetings where appropriate
Person specification
Qualifications and Training
Essential criteria
- Diploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
Knowledge and experience
Essential criteria
- Direct patient care. Experience of working in clinics and/or outpatient or inpatient setting
- Knowledge and/or experience of working directly with people with cancer
- Administrative and organisational experience
- Ability to support and communicate virtually
- Experience of dealing with routine and complex problems and escalation
Desirable criteria
- Proficient in the use of hospital computerised patient systems
- Evidence of using Microsoft Teams by way of supporting patients
- Knowledge and/or experience of the Holistic Needs Assessment
- Business and Admin experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Eason
- Job title
- Personalised Care Project Manager
- Email address
- [email protected]
- Telephone number
- 07970964531
- Additional information
Julie Eason 01803 656745
Tracy Hill 01803 654627 Gynae
Jane Savage 01803 655634 Breast
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