Job summary
- Main area
- Health Informatics Service
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time
- Home or remote working
- Job ref
- 388-6123926-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Regent House
- Town
- Torquay
- Salary
- £35,392 - £42,618 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
Employer heading
Change, Training and Benefits Realisation Manager
NHS AfC: Band 6
Job overview
To manage, co-ordinate and participate in the change and training elements of projects within the Community IT Projects Team, helping to enable their successful implementation
To lead a team of IT Change and Training personnel managing their day to day workloads and staffing matters
To assist the relevant project managers to ensure benefits defined in the projects’ Business Cases are fully realised
Main duties of the job
Manage a number of concurrent change and training work packages for a number of different projects
Manage project change activities ensuring detailed change documentation is created and recommendations on change requirements and processes are discussed, agreed and implemented
Manage the preparation of different mediums of training material and the provision of training sessions
Identify, document and put processes in place to ensure that project benefits are realised and, post project implementation, provide reports comparing anticipated benefits with actual benefits realised
Manage a team of IT Change and Training personnel including any related HR matters
Co-ordinate and participate in the provision of post go live support activities
Working for our organisation
You will be part of a team that will be responsible for implementing primarily SystmOne projects that will support improvements in patient care in the Community, across parts of Devon and the acute hospital
You will contribute towards the achievement of a common goal of making a positive impact upon the lives of patients and staff
You will be working within a supportive, innovative and modern environment where ideas are shared and valued
Detailed job description and main responsibilities
Produce plans, process maps and other relevant project related documentation as requested by the Project Manager and detailed in the work package
Produce a benefit realisation plan for presentation to the relevant Project
Manager
Undertake and document post implementation reviews of completed work
packages to ensure that process improvement can benefit from the experiences of previous work package delivery
Please see full job description for further information
Person specification
Qualifications and Training
Essential criteria
- Educated to degree level or equivalent professional qualification, or equivalent work gained experience
- Management qualification or work gained experience
- Benefits Realisation qualification or equivalent work gained experience
- Change Management qualification or equivalent work gained experience
Desirable criteria
- Prince 2 Project Foundation level or working towards
- ILM Diploma
- Lean Practitioner
- TAP Certified
Knowledge and Experience
Essential criteria
- Computer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications
- Experience and understanding of identifying, tracking and ensuring potential benefits are realised
- Experience of effectively leading and managing a team to achieve desired outcomes
- Effective negotiator with the ability to influence others; a person who is known to embrace new systems and lead adoption of change
- Ability to develop new ways of working
- Experience of service change management
Desirable criteria
- Previous NHS experience
- Understanding and experience of current IT solutions and associated processes within the South Devon Health Community
- Experience of SystmOne
Specific Skills
Essential criteria
- A ‘people person’ with a reputation of high regard (respected for their opinion and knowledge)
- Proven experience in performing in-depth detailed analysis
- Highly motivated, assertive and confident, with drive, enthusiasm and a flexible approach
- Curious learner who takes initiative to fill their own knowledge gaps
- Ability to investigate, interpret and analyse information and processes
- Effective communication skills, both verbal and written
- Ability to think creatively and laterally, and to identify innovative solutions to complex problems
- Strong organisational and planning skills with the ability to gain the credibility and confidence of multidisciplinary groups
- Good presentation and facilitation skills
Requirements due to work environment/conditions
Essential criteria
- Current driver with valid driving licence in order to travel to sites locally and nationally to fulfil the needs of projects and of the department
- Required to work on own initiative
- Ability to work flexibly, outside of normal working hours as required
Physical skills
Essential criteria
- Familiar with the use of projectors, and running PowerPoint presentations
Physical Effort
Essential criteria
- Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
- Requirement to travel to other locations for meetings, to deliver training and provide support for users
Emotional Effort
Essential criteria
- Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions
- Being patient, diplomatic and adaptable
- Ability to empathise with and build positive working relationships with team members and a range of stakeholders
- Dealing with and resolving staff conflicts, performance, disciplinary and general HR issues
Mental Effort
Essential criteria
- There is a frequent requirement for prolonged concentration in order to analyse information and understand processes
- Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work
- Ability to effectively handle multiple tasks, changing priorities and complex assignments
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tracy Moss
- Job title
- Head of Strategic Systems' Software Development
- Email address
- [email protected]
- Telephone number
- 01803 653552
- Additional information
Available Monday to Friday 09:00 - 17:00
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