Job summary
- Main area
- admin
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 388-6282475-A&C
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital
- Town
- Torquay
- Salary
- £25,147 - £27,596 pa
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Acute Oncology Service Senior Administrator
NHS AfC: Band 4
Job overview
Are you passionate about supporting cancer patients in their journey towards recovery?
The Acute Oncology service is seeking a dedicated and dynamic individual to join our team as a Senior Administrator.
This is an opportunity to be an essential part of our Oncology department, where your organisational skills and compassion will directly contribute to the well-being of our patients.
As this is a brand new role giving the right candidate an opportunity to shape processes and develop their own strategies .
Main duties of the job
Duties will include: establishing a daily list of patients requiring review, once reviewed ensuring outcomes are recorded correctly on our Infoflex system, checking and managing tasks from the AOS email shared inbox, managing and developing various data reports to contribute to national Audits.
Knowledge of medical terminology is desirable.
You should be highly motivated, and have good communication skills with the ability to empathise with a wide range of people. You will have the ability to work both independently and as part of a wider team. You will be expected to use initiative and discretion, and have excellent organisational skills.
Working for our organisation
You will be joining a newly revised and evolving service; based on the Ricky Grant Day Unit at Torbay Hospital a team of four specialist nurses provide front door assessments to patients who have side effects form their cancer and/or the treatments involved.
The Acute Oncology Service is an exciting opportunity for continued learning and to be involved in the UKONs AOS forum alongside the Acute Oncology Specialist nurses.
Detailed job description and main responsibilities
Establish daily patient lists – Each day the AOS nursing team will require a list of patients requiring review - with support from AOS nursing team this list will be gained by looking through the Rappa system, Any triage referrals from the CNS nursing team and highlighting any Oncology patients that have attend ED or AMU as an emergency trigger sent to shared AOS email inbox.
Checking and managing tasks from the AOS email shared inbox, ensuring patient referrals are dealt with in a timely manor.
Gathering data and creating reports – the candidate would be required to visit various clinical locations in the hospital to gather patient related data for audit purposes, once the data is collected it will be transferred to an excel sheet for compliance with a monthly audit.
Telephone Triage Service – The post holder will be responsible for managing incoming and diverting patient calls.
Infoflex (Tags and Outcomes) – When patients are reviewed by the AOS nursing team a folder will need opening on Infoflex to capture all AOS information under one heading.
Please refer to your suitability to the post in your supporting information from the role requirements or person specification
Person specification
Qualifications and Training
Essential criteria
- Minimum of 3 qualifications, to include GCSE grade A-C/4-9 or equivalent in Maths and English
- NVQ Level 3 in Business Admin or equivalent experience
Knowledge and experience
Essential criteria
- Experience of working with computers and spreadsheets
- Data Management & reporting
- Administrative or Secretarial Experience
- Ability to present data in a user friendly format – including presentations at meetings
- Good knowledge of Microsoft Office software
- Proven experience of providing a customer focused service
Desirable criteria
- Have knowledge of hospital systems, i.e.: PAS, Infoflex, Cyberlab, Ultragenda, SystmOne
- NHS experience – knowledge of Medical records
- Understanding of Performance targets and waiting lists
- Experience in Minute Taking
Specific Skills
Essential criteria
- Effective interpersonal, organisation and communication skills
- Interested /Enthusiastic about working within our team.
- Good telephone manner
- Ability to prioritise workload and achieve strict deadlines
- Ability to communicate effectively with patients, relatives and all grades of hospital staff both verbally and in writing
Desirable criteria
- Ability to support and advise lower banded staff
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Nicola Lockhart
- Job title
- Practice Manager
- Email address
- [email protected]
- Telephone number
- 01803 654975
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