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Job summary

Main area
Administrative Services
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
  • Full time
  • Job share
37.5 hours per week (9-5 Mon to Fri)
Job ref
388-6252747-A&C-A
Employer
Torbay and South Devon NHS Foundation Trust
Employer type
NHS
Site
Totnes Hospital
Town
Totnes
Salary
£25,147 - £27,596 per annum pro rata
Salary period
Yearly
Closing
16/07/2024 23:59

Employer heading

Torbay and South Devon NHS Foundation Trust logo

Personal Assistant

NHS AfC: Band 4

Job overview

We are looking for an innovative and confident individual to join the South Devon Community team in role as Personal Assistant for both the Assistant Director of South Devon and the Community Services Manager (Moor to Sea) . The post holder will require flexibility and experience to be able to manage a fast pace and varied workload.

The role will involve hybrid working and occasional travel around South Devon.

 

We look forward to hearing from you. Please don’t hesitate to phone to discuss this opportunity or to arrange a visit.

Main duties of the job

  • Provide an effective and professional service to enable the Assistant Director and Community Services Manager and their teams to work efficiently. Use tact and diplomacy to encourage effective working across the team and with colleagues
  • Undertake effective diary management, prioritising diary commitments on behalf of the Assistant Director and Community Services Manager on a daily basis. Manage incoming correspondence and e-mails, including that of a confidential and sensitive nature, exercising independent judgement in order to initiate appropriate action
  • Organise regular committees and group meetings. Manage agendas and papers for meetings and take accurate minutes as required
  • Communicate and liaise effectively with external agencies, visitors and the local disciplines as directed and required on a range of complex and sensitive topics
  • Display tact, diplomacy and confidentiality at all times, using initiative, persuasion and negotiation when necessary
  • Communicate verbally and or in writing to produce confidential and sensitive correspondence
  • Manage incoming telephone calls and enquiries and ensure appropriate action is taken
  • Ensure effective communication links are set up and maintained with other Personal Assistants and senior secretaries as appropriate. To be able to explore effective systems to aid smooth running and organisation of meetings

Working for our organisation

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care.

We have a positive and vibrant working atmosphere, We are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

Detailed job description and main responsibilities

Working as part of an integrated team within Torbay and South Devon NHS Foundation Trust.
  • Provide occasional support to other senior managers
  • Understand and maintain a high standard of confidentiality adhering to the Trust Data Protection policy at all times
  • Be fully aware of the implications of and responsibilities under the Health and Safety at Work Act and the Trust’s associated policies
  • Organising meetings, distributing agendas and taking minutes
  • To organise Seminars/Workshops for the Assistant Director and Community Services Manager
  • To organise the Assistant Director and community Services Manager emails in a professional and discreet manner
  • Proficient use of all Microsoft Office applications, especially running an outlook calender

To be responsible for a high quality customer service function, both face to face, via telephone and in recording contact information, supporting prioritisation of contacts, subsequent feedback and on-going liaison with referrers and relevant others

To monitor and maintain IT based information systems

To support Team Leader to undertake change management.

To support with audit and accurately record for quality assurance


There are no direct budgetary responsibilities attached to this post.

To support Team Leader to undertake change management.

Act as point of contact for community team.

To ensure that patients are treated with courtesy, dignity and respect.

 

Person specification

Experience

Essential criteria
  • experience in relevant setting

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Disability confident committedArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Emily West
Job title
Community Services manager
Email address
[email protected]
Telephone number
07464 656592
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