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Job overview

The Radiology department is recruiting a full-time clerical administrator. This role is essential for ensuring the smooth running of the Radiology Service, supporting both patients and staff. 

If you are enthusiastic, empathetic and have excellent communication and prioritisation skills you could be the ideal candidate.  The role will suit a team player who is also able to act on their own initiative. 

The role includes welcoming patients, clinicians, and visitors to the department,  dealing with enquiries and booking appointments via the  telephone, email and in person. In addition, the role includes providing patients with support, non-clinical advice and information including appointment queries.

Main duties of the job

• A polite and helpful first point of contact for patients, staff and visitors to the Radiology Department.
• Ability to work efficiently in a sometimes pressurised environment.
• To manage the reception area including awareness of patients and informing a clinical member of staff of any concerns.
• To make patient appointments for all modalities as required, following department policies and guidelines.
• At all times the post holder must maintain a high degree of accuracy to ensure the correct information is given to patients.
• To support the clinical staff by monitoring patient waiting times and ensuring patients are informed of any delays.
• To attend patients onto the Radiology Information System on arrival or when appropriate to the imaging modality.
• To deal with enquiries from patients, staff and visitors including by telephone and email.
• The accurate sending and receiving of electronic data using the Radiology PACS system and Image Exchange Portal.

Working for our organisation

The Radiology department at Dorset County Hospital is an innovative and growing department.  Radiology currently has 2 CT and 2 MRI scanners,  highly skilled Ultrasound, Interventional and Fluoroscopy departments along with X-ray and Mammography.  We are expanding with a CT scanner in the Weymouth site, and in addition X-Ray and Ultrasound facilities in the South Walks Site.  The New Emergency Department, due in 2025, will have X-Ray and CT services included.

Dorset County Hospital is in the county town of Dorchester which has good rail links to Southampton, Bristol and London and boasts highly rated schools.  Dorset is a delightful place to live and work with the choice of coast or country for leisure activities.  Dorchester has undergone a major refurbishment with lots of bars and restaurants providing evening entertainment.  The seaside town of Weymouth is nearby with lots of water sports opportunities.

Based across multiple sites we have worked hard to ensure we offer an accessible and quality service for our patients. This is reflected in our achievement to gain our QSI (Quality Standard for Imaging) accreditation, the state-of-the-art equipment we use for imaging and expansion of Community Diagnostic Centres.