Job summary
Employer heading
3 Ells Emotional Health & Wellbeing Administrator
NHS AfC: Band 3
Outstanding Care, Outstanding Careers
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Job overview
To provide comprehensive administrative support to the Three Ells Clinical Psychologist and the multidisciplinary team.
- Assist in the organisation of the Three Ells Clinical Psychologist/teams workload.
- Assist in the achievement of departmental objectives.
- Act as a point of contact for patients/carers, providing information on systems and processes within the hospital, including appointment and admission related information, to satisfactorily resolve queries. This includes establishing communication networks within the team and with other appropriate health care professionals.
- To provide direct patient support – telephone calls, organising meetings, typing letters and entering data onto the patient administrative system (PAS) including appointments and admission related information.
Main duties of the job
This role will require the utilisation of good administrative, secretarial, clerical, communication, and interpersonal skills.
Provide, gather, and receive routine information verbally, in writing or electronically to inform staff at all levels across the Trust.
Communicate with other secretarial staff and multi-disciplinary teams’ members within the Division. Medical Records, clinicians, NHS organisations outside the Trust including GP’s, CCG representatives, other external agencies, patients/families, the public.
To ensure information is recorded accurately in a timely fashion on the range of systems required – patient records, PAS, EDS, DPR information.
To ensure the areas meet data requirements – collection and entry of data, e.g., ethnic data, data activity recording.
Telephone contact with patients will frequently be of a sensitive nature and confidentiality must be always adhered to.
To coordinate and minute meetings and signpost patients effectively.
Good communication skills required e.g., diplomatic, negotiating, analytical and empathetic.
Good documentation and record keeping – clear concise, timely and accurate.
To contribute positively to the team maintaining positive working relationships always ensuring a positive behaviour code.
Support the administration of training including the preparation and distribution of course information, learning materials and logging information onto the electronic staff record.
Working for our organisation
An exciting opportunity has arisen within the Paediatric Health & Wellbeing Service for an Emotional Health & Wellbeing Administrator on 12 month secondment or fixed term 12 month maternity cover contract.
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Detailed job description and main responsibilities
Please see attached for a detailed job description and person specification for further information on the role.
Person specification
Education, Qulaifications & Training
Essential criteria
- Educated to GCSE level or equivalent, including English at Grade C or above
Knowledge & Skills
Essential criteria
- Experience of working with computer systems, to include Microsoft Office, in a working/academic environment
Skills & Abilities
Essential criteria
- Evidence of secretarial skills including excellent audio typing and minute taking skills.
- Evidence of effective communication skills both written and verbal
- Evidence of ability to arrange and co-ordinate MDT meetings.
- Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines.
- Evidence of ability to work with minimal supervision.
- An understanding of the meaning of confidentiality and the requirement for this to be maintained.
- Ability to build and maintain good working relationships within a team.
- Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve patient problems
Desirable criteria
- Understanding of medical terms
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kate Hendrick
- Job title
- Paediatric Business Manager
- Email address
- [email protected]
- Telephone number
- 01305255777
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