Job summary
- Main area
- Outpatients
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-SP02906-C
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital Dorset - All sites
- Town
- Poole
- Salary
- £22,816 - £24,336 pa
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
Employer heading
Patient Administrator
Band 3
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
This full time Outpatient Administrator role provides a caring service to our patients at UHD.
The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based either at Canford House, Wallisdown Road, Poole Hospital - Longfleet Road, or Christchurch Hospital. There will be a requirement to be flexible to work across all sites at certain times.
The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.
This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.
The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.
Base Location: Poole Hospital - Longfleet Road, Canford House - Wallisdown or Christchurch Hospital
Interview Date: TBC
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
Desirable criteria
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
Experience
Essential criteria
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
Desirable criteria
- Experience of working in the NHS or on a reception desk
Skills
Essential criteria
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
Attributes
Essential criteria
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Karen Rogers
- Job title
- Administration Lead
- Email address
- [email protected]
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