Job summary
- Main area
- Paediatrics
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 153-SP03942
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Poole Hospital
- Town
- Poole
- Salary
- £23,615 PA Pro Rata
- Salary period
- Yearly
- Closing
- 12/12/2024 23:59
Employer heading
CAU Ward Clerk/Reception
NHS AfC: Band 2
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
University Hospital Dorset are looking for a CAU Ward Clerk/Receptionist.
Job Overview:
To provide support to CAU and Paediatric Reception and cover for absences.
To provide an efficient ward clerk service to the Children's Unit.
To provide an efficient and effective elective/emergency admissions service for the Children's Unit.
Base Location: Poole Hospital and then Bournemouth Hospital when the service moves.
Main duties of the job
Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
Deal with any enquiries from patients, relatives, visitors, staff, GP’s or Health Visitors from within and outside the hospital and co-ordinate to relevant source.
To advise the Outpatient Department of the need for follow-up appointments, following a child's discharge from the Ward, including accurate patient data.
To receive telephone calls and take accurate messages for the ward staff.
Be responsible at all times that the Directorate Manager is informed of any problems, potential problems or complaints that may arise.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Detailed job description and main responsibilities
Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patient's a cheerful disposition and a positive attitude is a must have.
Person specification
Desirable
Essential criteria
- ECDL
Essential
Essential criteria
- Competent use of IT Skills
- Ability to work under pressure with predictable interruptions
Essential
Essential criteria
- GCSE or Equivalent in English and Numeracy
Skills
Essential criteria
- Positive and Caring attitude
- Time Management skills
- Interest in working in the Healthcare Sector / NHS enviroment
Desirable criteria
- Adaptable to different situations
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Catherine Ball
- Job title
- Rota Co-Ordinator
- Email address
- [email protected]
- Telephone number
- 0300 019 2177
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