Job summary
- Main area
- Quality and Safety
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 153-CO03337
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Poole Hospital
- Town
- Poole
- Salary
- £22,816 - £24,336 pa
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Patient Safety Administrator
Band 3
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
An exciting opportunity has arisen for a Band 3 (pending matching) Patient Safety Administrator to join our excellent Quality and Safety team University Hospitals Dorset NHS Foundation Trust and this role will be based either at the Poole Hospital site.
We are seeking to appoint an enthusiastic and motivated individual with excellent organisational, communication and interpersonal skills. You will enjoy working as part of a busy team and be able to communicate effectively with various staff groups.
The post holder will support the Patient Safety team with a suite of administrative tasks and be one of the front facing members of the team taking a varied scope of enquiries from UHD colleagues. The post holder will be integral to supporting the function of the risk management system (Datix) including account queries and supporting the incident validation process.
The ideal candidate will be looking for an opportunity to develop their knowledge of the Quality and Safety landscape within a healthcare setting.
We would welcome applicants who have experience of working within healthcare or those with transferrable skills from outside the NHS.
Base Location: Poole Hospital
Interview Date: TBC
Main duties of the job
To support and assist the Patient Safety Team in delivering the Trust’s Patient Safety agenda including updating and maintaining incident records on Datix.
Contribute to the efficient running of the Quality and Safety Department and provide general clerical and administrative support the Quality and Safety functions of the team.
Deal with routine matters relating to the Quality and Safety function, ensuring urgent work is brought to the attention of the Quality and Safety team leads as appropriate.
Contribute to the efficient running of the Learning Event Report Notification (LERN) system and the Trust Risk Register
Support data input, coding requirements and any other Datix administration requirement to enable UHD to comply with the national Learning from Patient Safety Events (LFPSE) system and other types of incidents reported on the LERN system.
The post holder will also support with assurance on compliance of monitored Quality and Safety metrics.
The role will support the Trust in embedding a culture of quality governance, patient safety, assurance and learning at all levels across the Trust to ensure the delivery of a high quality, safe, patient-centred service.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
- Good standard of education to GCSE level or equivalent. Able to produce evidence of a good basic education including numeracy and literacy skills.
Experience
Essential criteria
- Demonstrable administrative experience to include working with databases.
- Extensive experience of data entry
Desirable criteria
- Datix trained / experience of using similar risk management database.
- NHS experience
- Taking accurate minutes of meetings
Technical Skills Competency
Essential criteria
- Advanced computer skills with experience of Microsoft Office applications
- Numerate and literate, able to undertake detailed data quality checks and data analysis.
- Excellent communication skills including telephone manner.
- Good organisational skills
- Analyse data to identify trends and reasons for changes. Methodical, logical approach to work/tasks undertaken, displaying significant attention to detail.
Desirable criteria
- Experience with hospital systems i.e. EPR, ECAMIS, Agyle.
Knowledge
Essential criteria
- Good general computer literacy
- Knowledge and understanding of data protection and confidentiality.
- Understanding the importance of equality and diversity
Desirable criteria
- Understanding principles of Risk Management
- Understanding principles of LFPSE and PSIRF
Personal Attributes
Essential criteria
- Good communicator
- Enthusiastic caring attitude
- Able to work at a fast pace and under pressure whilst remaining calm.
- Good interpersonal skills and able to work as part of a team
- Kind and compassionate
- Ability to work own initiative
- Able to deal with difficult situations/ people.
- Resilient in times of stress/high workload
Desirable criteria
- Evidence of time management skills
Other requirements
Essential criteria
- Understanding of personal accountability and when matters should be referred to more senior staff.
- Awareness of Confidentiality
- Able to speak English as necessary to undertake the role
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Natasha Sage
- Job title
- Head of Patient Safety and Risk
- Email address
- [email protected]
- Telephone number
- 0300 019 4014
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