Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (To include occasional evening shifts 12-8 and Saturdays on a rota basis)
- Job ref
- 152-M250.24A
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- Steps 2 Wellbeing
- Town
- Southampton
- Salary
- £24,071 - £25,674 p.a.
- Salary period
- Yearly
- Closing
- 14/11/2024 23:59
Employer heading
Team Administrator
Band 3
Job overview
The Trust are seeking to recruit a Team Administrator to join the NHS Talking Therapies for anxiety and depression, Southampton Steps 2 Wellbeing team.
The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups and Counselling.
We need a full time Team Administrator, Monday to Friday with Saturdays and evenings by rota. The individual will be able to ensure a confidential, efficient and comprehensive administrative service is provided to the Steps to Well-being clients and staff.
The successful applicant will need to be able to work occasional evening shifts (12-8pm) and Saturdays on a rota basis.
Training will take place in the office, but once trained, this post will be split between home working and office cover in Southampton.
Main duties of the job
This is an excellent opportunity for people with the appropriate skills, including the ability to manage a high volume of calls, occasionally handle distressed clients and provide a high level of customer care, to join a highly motivated and committed team.
The successful applicants will be enthusiastic, self-motivated and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019.
Do you want to work in a vibrant and busy city with stunning national parks on it's door step. Southampton hosts a wide range of events, from sports to culture throughout the year. It has great transport links including rail, coach and close links to the M3. If you fancy further afield, Southampton has its own international airport, and cruises leave regularly from the ferry terminals. The delightful Isle of Wight is only a short ferry ride away.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome and can be authentic.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
Person specification
Educational Requirements/Qualifactions
Essential criteria
- GCSE level English Language or equivalent
Desirable criteria
- ECDL
- RSA 3 Keyboard skills and word processing
Skills/Experience/Knowledge base
Essential criteria
- Experience of working within a similar office environment
- To show understanding of patient confidentiality
- Well developed skills in communicating effectively with clients and other professionals within and outside the NHS
- Good time management skills e.g. To be able to work to tight deadlines
- Good organisational skills and ability to organise own workload
- Must be computer literate
- Good standard keyboard skills and knowledge of Microsoft Office
- Proficient in MS Word and MS Excel
- Ability to maintain sustained concentration.
Desirable criteria
- Knowledge of working within a team
- Knowledge of NHS organisation and protocols.
Personal Qualities
Essential criteria
- To be responsible for representing the Trust in a professional manner at all times and be able to demonstrate reasons for confidentiality.
- Professional manner in dealing with emotive material and challenging behaviour from clients.
- To be adaptive and flexible when undertaking new challenges.
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Business Travel
Desirable criteria
- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Phoebe Waters
- Job title
- Admin Coordinator
- Email address
- [email protected]
- Telephone number
- 02380 272 000
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