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Job summary

Main area
Estates and Facilities Business Support Administrator
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
152-S021.24
Employer
Dorset HealthCare University NHS Foundation Trust
Employer type
NHS
Site
Estates & Facilities Hub
Town
Wareham
Salary
£22,816 - £24,336 P.A
Salary period
Yearly
Closing
11/07/2024 23:59

Employer heading

Dorset HealthCare University NHS Foundation Trust logo

Estates and Facilities Business Support Administrator

Band 3

 

 

The 5 July 2023 marked 75 years of the National Health Service. The founding principles remain as relevant, and valued, today as they were 75 years ago. Why not join us and make a difference to be Better Every Day.

 

 

Job overview

We have a Full-Time vacancy within our very busy Estates and Facilities Division - Property and Contracts Management Team.

We are looking for an enthusiastic and proactive team player with a broad range of administrative skills as part of this small friendly team. Customer Service is key to this role and you will bring with you a can-do attitude mixed with the ability to deliver to strict timescales.

You will be used to dealing with purchase through to pay and other business functions and will be working on our busy Service Desk, using various IT systems to manage your workload. 

To work Monday-Friday 08:00-16:00 predominately in our Estates & Facilities office in Wareham, Dorset with the option for hybrid working once fully trained. The Property and Contracts Management Team provides support to our Estates Trades who work across Dorset, our clinical teams, Estates Stores and our Divisional Management Team.

There is a wide range of work and no two days will be the same!

Main duties of the job

To provide efficient administrative services and support to the Estates & Facilities Department:

Raising purchase orders and processing invoices received

Monitoring the Service Desk inbox

Handling telephone and email queries from staff on outstanding and on-going Micads

Monitor and prioritise reported faults using the Micad system

Liaise with suppliers, contractors and staff at all levels  

 

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role, please read the attached job description and person specification. When completing your application form, please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. 

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]

 

Person specification

Knowledge, Skills and Training

Essential criteria
  • Knowledge of Microsoft Word, Excel and Databases
  • Good analytical skills
  • Good level of education (GCSE level) with good standard of English and mathematics
Desirable criteria
  • Experiance of Purchase to Pay systems and procedures

Job Specific Exeriance

Essential criteria
  • Experiance in customer focused enviroment

Information Technology / Resources

Essential criteria
  • Basic IT skills
Desirable criteria
  • Knowledge of EFIN System Knowledge

Personal Qualities / Attributes

Essential criteria
  • Able to communicate effectively with staff at all levels internally and externally through verbal and written communication
  • Good team player and able to develop and maintain good working relationships
  • Good time management skills, able to work to deadlines/priorities escalating when appropriate
  • Ability to work under pressure, use own initiative
  • Problem solving skills with a positive approach to challenge

Employer certification / accreditation badges

National Interim Quality MarkNHS Pastoral Care Quality AwardModern Slavery ActApprenticeships logoNo smoking policyAge positiveInvestors in PeopleImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingPrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthNHS 75th BirthdayHappy to Talk Flexible WorkingArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Riches
Job title
Service Desk Team Leader
Email address
[email protected]
Telephone number
07393 469410
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