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Job summary

Main area
Adult Mental Health
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
346-NYA-075-24-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
North Moor House
Town
Northallerton, Harrogate, Ripon,
Salary
£22,816 - £24,336 pro rata, per annum
Salary period
Yearly
Closing
08/07/2024 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Management Secretary

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

 

A fantastic opportunity has arisen for a conscientious and dynamic administrator to join our close-knit and supportive management team covering Community Services, Harrogate, Hambleton and Richmondshire.

The Service Manager For Adult Mental Health Services across Harrogate, Hambleton and Richmondshire has operational oversight of four integrated community teams, covering Harrogate, Ripon, Northallerton and Catterick, Crisis Teams in Harrogate and Northallerton and a Mental Health Rehabilitation Unit in Ripon

This facility in Northallerton is nestled on the outskirts and is easily accessible by car, bus and bicycle, and benefits from free on-site parking.  Windsor House in Harrogate is adjacent to the beautiful Valley Gardens a short walk from the bus or railway station and is easily accessible by car, bus and bicycle with off street parking close by.

You will work in an open plan office in either building as well as being able to work from home in this role. 

The buildings are also home to other management secretaries, medical secretaries and clinical team secretaries. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

This role is part time 22.5 hours per week

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not.  We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.

We are looking for someone who feels comfortable multi-tasking in a busy role, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

Working for our organisation

With a starting salary of £22,816 per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer.  And, it’s not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation.  We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users.  The kind of care we would want for ourselves and for our loved ones.

Detailed job description and main responsibilities

The following responsibilities are examples, please refer to the attached Job Description for the complete picture.

Deals with straightforward and complex enquiries to the service or team, from Partners, Managers and other healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner

Generic administrative activity such as: dealing with answer machine messages, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation preparation, photocopying, filing. 

To promote a positive image of the mental health service, the Trust and the people who access our services.

Person specification

Qualifications

Essential criteria
  • Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
  • ITQ Level 2 or equivalent
  • Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above

Experience

Essential criteria
  • Significant secretarial/administrative experience
Desirable criteria
  • Experience of participation in service and quality improvement initiatives.

Skills/Knowledge

Essential criteria
  • Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines
  • Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
  • Understanding of confidentiality and the associated legal and policy requirements.
  • Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
  • Communicate effectively in the English language and demonstrate both verbal and written comprehension skill
  • Input data accurately / efficiently.

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joy Raw
Job title
Administration Lead
Email address
[email protected]
Telephone number
07468360266
Additional information

Please contact for further details or to arrange an informal visit 

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