Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Working Monday to Friday 0900 - 1700)
Job ref
346-TSA-080-24
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Foxrush House
Town
Redcar
Salary
£22,383 per annum
Salary period
Yearly
Closing
04/07/2024 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Clinical Team Administrator/Receptionist

Band 2

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

We are looking to recruit a full time Clinical Team Administrator /Receptionist to join Foxrush House,  Adult Community Mental Health Team,  on a permanent basis. 

 

Main duties of the job

The Reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting  service users on arrival, managing phone calls,  managing records, building and ordering responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.

This is a fantastic opportunity to join a friendly and supportive service. Previous Reception / Clerical experience and customer service is essential 

  •  Candidates should have experience of Microsoft Office software packages.
  • ITQ Level 2 or equivalent or willingness to work towards within an agreed timescale
  • Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale.

Working for our organisation

In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each others' contributions and wellbeing of our staff members is very important to us.  We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.

Detailed job description and main responsibilities

Deal with telephone enquires.

Greet service users, families and carers

Deal with enquires for the clinical team

Undertake general office duties

Maintain a room booking system

Manage clinic bookings

Provide typing support

Organise own work on a day to day basis

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person specification

Qualifications

Essential criteria
  • ITQ Level 2 or equivalent or willingness to work towards within an agreed timescale
  • Key skills in literacy and numeracy Level 2or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale
Desirable criteria
  • Diploma/NVQ Level 2 in Business Administration or Customer Service

Experience

Essential criteria
  • Experience working in an administrative role in an office environment.
Desirable criteria
  • Experience working in an administrative role for a clinical team

Skills Knowledge

Essential criteria
  • Understanding of confidentiality and the associated legal and policy requirements
  • Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
  • Demonstrates good organisational and time management skills including ability to prioritise effectively
Desirable criteria
  • Copy type accurately at a minimum speed of 35wpm.

Personal attributes

Essential criteria
  • Able to remain calm and productive under pressure
  • Able to work flexibly and co-operatively as part of a team.
Desirable criteria
  • Committed to continual quality and service improvement
  • Able to work in accordance with the Staff Compact and Trust Values and Behaviours

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Blake
Job title
Locality Administration Manager
Email address
[email protected]
Telephone number
01642 838333
Additional information

Sara Roberts - Medical Secretary 

Tel: 01642 838333

 

Apply online nowAlert me to similar vacancies