Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 150-GM1302-WST
- Employer
- Sussex Community NHS Foundation Trust
- Employer type
- NHS
- Site
- Bicentennial Building
- Town
- Chichester
- Salary
- £26,530 - £29,114 Per Annum/Pro rata
- Salary period
- Yearly
- Closing
- 10/11/2024 23:59
Employer heading
Care Coordinator
Band 4
Job overview
It’s an exciting time for our Urgent Community Response (UCR) Service. We are recruiting to our teams who will work with patients in their homes across the West Sussex communities to avoid hospital admissions and support those being discharged home.
This is an amazing opportunity to become a member of the team as a Care Coordinator working together to help patients stay in their homes, making sure they avoid unnecessary hospital admissions and supporting them through the first few critical days after they leave hospital. The focus of this role is providing prompt and efficient co-ordination and administration support to a multi-disciplinary team (MDT).
We are a MDT working flexibly to provide a seven-day service, 365 days a year, between 8am and 8pm. We deliver:
- A rapid response to people in the community who are experiencing acute episodes of ill-health.
- A supported discharge service to facilitate timely hospital discharges.
- Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.
The team works closely with other services within Sussex Community NHS Foundation Trust, as well as our acute and community partners, GPs, South East Coast Ambulance Service (SECAmb), adult social care and voluntary and third sector organisations.
Main duties of the job
In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short-term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns.
A key element of your duties will be processing and administering referrals using criteria guidelines and seeking advice from relevant team members when required. You will sign-post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.
Working for our organisation
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
- Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
- Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
- Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
- Excellent training and development opportunities
- Research opportunities
- Cost-effective workplace nurseries in Crawley, Hove and Brighton
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
- Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
- Located in stunning Sussex, with easy access to the South Downs and the coast
- Access to a wide range of benefits and discounts for NHS staff
Detailed job description and main responsibilities
a)To be the point of contact for service users and their families/carers where information on their short-term care support is required, where they wish to make enquiries about; anticipated visits and or actions of team members or to raise concerns about their short-term care support provided.
b) To sign-post referrals to team members and other services as appropriate. Monitors, tracks and reports on progress within the patient pathway. Escalate any issues or delays to relevant Team Lead for appropriate action.
c) To process and administer referrals made to short-term care according to the relevant health criteria seeking advice from relevant team members when required.
d) To provide a client centred approach to ensure all clients’ and carers’ views and opinions are considered and all people who make an enquiry are given respect, dignity and understanding.
e) To request completion of an initial holistic assessment by a relevant MDT team member.
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Lead, Polly Jeffs 07887 272232
Person specification
Qualifications
Essential criteria
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
Desirable criteria
- IT/Administration Qualification
Experience
Essential criteria
- Evidence of consistent pattern of learning from education, training and experience
Desirable criteria
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Skills and Knowledge
Essential criteria
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Knowledge of basic human needs – physical, emotional, health and social
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Self-awareness of own strength and limitations
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
Desirable criteria
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Other Requirements
Essential criteria
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
Desirable criteria
- Flexible working
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Polly Jeffs
- Job title
- Operational Team Lead
- Email address
- [email protected]
- Telephone number
- 07887 272232
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