Job summary
- Main area
- Endoscopy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 279-6628186-NOV24
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- St Richard's Hospital
- Town
- Chichester
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/11/2024 23:59
Employer heading
Endoscopy Administrator
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
We have an exciting opportunity within our dynamic team to recruit a full -time team administrator to support the Endoscopy and Gastroenterology service within St Richard's hospital. We are looking for a flexible, adaptable and proactive candidate. With the ability to work under pressure in a fast paced environment
previous applicants need not apply
Main duties of the job
To provide an effective day-to-day clerical support to facilitate the smooth running of the Endoscopy admissions services on a day-to-day basis using both own initiative as well as direction from supervision of senior colleagues. This job role covers: data entry to facilitate patient procedure and outpatient appointment booking and management of waiting lists
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex
Detailed job description and main responsibilities
To provide a quality Endoscopy Service within the University Sussex Hospitals NHS Trust by ensuring the most effective use of resources and meeting Joint Advisory Group (JAG) accreditation standards. The administration support sits in two units within Worthing and St Richard’s Hospitals; therefore the admin staff are expected to work within both units as cross cover when staffing needs require.
Person specification
Qualifications
Essential criteria
- GCSE English or NVQ equivalent
- General education
Knowledge and experience.
Essential criteria
- Previous 12 months clerical experience in a relevant role.
- 12 months experience of working in a call centre/booking office with waiting list management
Desirable criteria
- Knowledge of medical terminology.
- Previous Nhs experience.
Communication and Relationship
Essential criteria
- Good interpersonal and negotiation skills
- Communication and telephone skills
Analytical and Judgmental
Essential criteria
- Ability to work on own initiative
Planning and Organisational
Essential criteria
- The ability to manage waiting lists; exercising skills in prioritising against waiting list targets and requirements.
- The ability to talk to members of staff at all levels
- Good organisational and planning skills.
- Time management skills and ability to organise and prioritise own workload with conflicting priorities
Patient/Client Care
Essential criteria
- Ability to show empathy and understanding
- Attention to detail when interacting with patient records; data quality minded
Policy & Service Development
Essential criteria
- Ability to deal with difficult conflict situations
- Committed, motivated and flexible approach to work.
- Engagement with continuous improvement to drive change within own work and outward team.
Equality, Diversity and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kirsty Setford
- Job title
- Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 01243788122
- Additional information
Lesley Hutson
Directorate Service Manager
07979701730
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