Job summary
- Main area
- Receptionist Band 2 PTC/CAU
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (shifts are 12.5 hours, 3 / 4 shifts a week over 7 days)
- Job ref
- 150-CP9404-WST-D
- Employer
- Sussex Community NHS Foundation Trust
- Employer type
- NHS
- Site
- UTC/CAU/PTC Crawley Hospital
- Town
- Crawley
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
Employer heading
Receptionist UTC/CAU/PTC
NHS AfC: Band 2
Job overview
The successful candidate will be working Variable hours between 8am - 11:30pm Monday to Sunday on reception in our Urgent Treatment centre, Clinical Assessment Unit along with Planned Treatment Centre to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services.
Main duties of the job
- Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
- Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
- Undertakes admin tasks that are assigned.
- Attends team meetings within the service
- Formats letters, reports where necessary
- Carries out photocopying.
- Ensures incoming or outgoing post is processed promptly
Working for our organisation
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
- Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
- Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
- Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
- Excellent training and development opportunities
- Research opportunities
- Cost-effective workplace nurseries in Crawley, Hove and Brighton
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
- Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
- Located in stunning Sussex, with easy access to the South Downs and the coast
- Access to a wide range of benefits and discounts for NHS staff
Detailed job description and main responsibilities
To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.
To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.
Further information is available in the attached job description and person specification
Person specification
Qualifications
Essential criteria
- Maths and English GCSE or equivalent
Experience
Essential criteria
- Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
- Excellent telephone and communication skills
Desirable criteria
- Working as part of a team – making a contribution and helping others.
Skills and Knowledge
Essential criteria
- Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
- Good written and spoken English
Desirable criteria
- Excellent organisational skills
Other
Essential criteria
- Ability to work variable hours between 8am-11:30pm Monday - Sunday
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Croxford
- Job title
- Team Lead
- Email address
- [email protected]
- Telephone number
- 07484921105
- Additional information
01293 227800 x 4583
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