Job overview

The Urgent Treatment Centre and Emergency Department is the gateway for all patients who are experiencing an acute or urgent health need.

We are looking for volunteers who are:

• Able to demonstrate and maintain a positive, calm, caring and compassionate attitude. This is a very busy department, must be able be resilient and flexible in approach to the role
• Ability to communicate effectively with patients, visitors and staff
• Able to use a computer/touch screen
• Able to work as part of a team
• Able to respect privacy and keep information about patients and staff strictly confidential
• Ability to recognise and respect the multi-cultural needs of our patients with a non- judgmental and accepting attitude

Main duties of the job

·         Greet patients as they arrive in the Urgent Treatment Area 

·         Assist patients to use the new eTriage consoles 

·         Work alongside the Care Navigators, Coordinators and other staff in the centre to improve patient flow and offer assistance to patients where needed. 

·         Escalate any concerns to a member of staff 

Working for our organisation

Volunteering with the NHS is an excellent opportunity to help your community and a rewarding way to dedicate your time to a cause you care about.

Volunteering gives a sense of satisfaction gained from helping others;

• You can use your own life or work experience and knowledge to support patients and our staff.
• You will also meet new people,
• learn lots of different skills
• gain experience of what it would be like to work in the NHS.
• boost your own self-esteem and wellbeing

We train and support our volunteers so they can play a meaningful and valuable role within the trust.

Whatever your reason for wanting to volunteer we’d love to hear from you.