NHSJobs.com

Trosolwg o'r swydd

University Hospitals Sussex NHS Foundation Trust is recruiting for its busy Urology Service. This role will be part of the friendly and dynamic Urology administration team within the Princess Royal Hospital.  The post is for an Outpatient  Booking Clerk for the Service’s elective outpatient and Cancer care.  The overall aim of the role is to improve the efficiency of the service and the quality of the patient experience.

Prif ddyletswyddau'r swydd

We are looking for experienced Booking Clerk to assist the Service Manager and Patient Access Manager (PAM) to deliver a gold standard booking service for our patients and a gold standard clinical administration service for our clinical teams. Full training will be provided as well as support from colleagues at our Princess Royal Hospital site where the Service is run from, with additional support from the Central Booking Hub which is run from Brighton near our Royal Sussex County Hospital.

You will have experience of working in a high volume patient / customer contact centre, ideally in an acute hospital environment.

The responsibilities of the role will range from the registration of new patients, handling GP and patient queries for clinics, making appointments, such as full and partially booked appointment, using Trust systems.

Main duties will be answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries as well as contacting patients directly to arrange and book their appointments.  You will be required to work within a team to deliver an improved service for patients and to maximise efficiency.

Gweithio i'n sefydliad

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme  for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.