Job summary
- Main area
- Urology
- Grade
- Band 3
- Contract
- Permanent: N/A
- Hours
- Part time - 22.5 hours per week (Monday, Tuesday, Wednesday)
- Job ref
- 279-6367235-JUN24
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Royal Hospital
- Town
- Hayward Heath
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 31/07/2024 23:59
Employer heading
Urology Outpatient Booking
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
University Hospitals Sussex NHS Foundation Trust is recruiting for its busy Urology Service. This role will be part of the friendly and dynamic Urology administration team within the Princess Royal Hospital. The post is for an Outpatient Booking Clerk for the Service’s elective outpatient and Cancer care. The overall aim of the role is to improve the efficiency of the service and the quality of the patient experience.
Main duties of the job
We are looking for experienced Booking Clerk to assist the Service Manager and Patient Access Manager (PAM) to deliver a gold standard booking service for our patients and a gold standard clinical administration service for our clinical teams. Full training will be provided as well as support from colleagues at our Princess Royal Hospital site where the Service is run from, with additional support from the Central Booking Hub which is run from Brighton near our Royal Sussex County Hospital.
You will have experience of working in a high volume patient / customer contact centre, ideally in an acute hospital environment.
The responsibilities of the role will range from the registration of new patients, handling GP and patient queries for clinics, making appointments, such as full and partially booked appointment, using Trust systems.
Main duties will be answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries as well as contacting patients directly to arrange and book their appointments. You will be required to work within a team to deliver an improved service for patients and to maximise efficiency.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
- Ensuring all patient appointments are booked on receipt of referral and triage;
- Ensuring patients are assigned to the right clinic first time;
- Ensuring an efficient telephone service is maintained;
- Minimizing short notice cancelled clinics and optimising clinic capacity;
- Introducing a patient focused booking program;
- Responsible for ensuring targets achieve
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Finn
- Job title
- Patient Access Manager
- Email address
- [email protected]
- Telephone number
- 07919135315
- Additional information
Please contact Jennifer Finn if you have any questions 07919135315
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